KFC — Restaurant in Brattleboro

Ok food, nice newer renovated restaurant, but terribly managed is a compliment. We entered and stood at the counter for several minutes while the cashier played on her phone, and talked to her mother at the end of the counter. Her mother had to tell her she had a customer, and that maybe she should serve us. We were on a long drive from New York back to Maine. We both got a $5 fill-up leg and thigh meal. The chicken was old and cold, we weren't given any utensils (not fun to eat mashed potatoes with your fingers) which we didn't realize until after leaving. Every condiment and napkin dispenser was empty, so we had to ask for napkins, ketchup, salt, pepper, hot sauce etc directly from the counter and no one was in a hurry to fill them. The cashier offered us honey and butter, when we asked for napkins, but was terrified she would be reprimanded for offering them as the manager passed(which are included at every other restaurant) but told me she could get in trouble after I openly thanked her. Really disappointed at what KFC restaurants are becoming, and starting to wish Popeyes, Churches, Bojangles, Hardees, Zaxbys, or any other quality chicken restaurants move into New England! Awful, and not worth exiting...

I visited this KFC location yesterday and had a very disappointing experience. I ordered five combo meals but initially received only four items—two of which were the wrong type of chicken. When I asked about the missing item, I had to wait about 10 minutes before they gave me another piece. By the time we received all five meals, we noticed that none of them included the bread that was supposed to come with the combo. We also never received the drink for the fifth combo. I went to the cashier to ask for the missing items, but the staff were all focused on drive-thru orders. One of them, wearing a headset, told me, “We don’t have time to come over there.” When I tried to explain that my order was incomplete and incorrect, no one responded or came to help. They completely ignored me. The attitude was extremely rude and unprofessional. The poor service, lack of accountability, and disrespect made this one of the worst fast food experiences I’ve ever had. I won’t be returning to this location, and I’m seriously reconsidering going to KFC at all...

Just got home with my 33.49 tender meal..UGH....IF you are going to charge an arm and a leg... I shouldn't have to wait 45 min from line to window (should have drive away ...mistake #1) When I get to the window the person should be happy or at least pretend to be! (Sorry I inconvenienced you but it's your job) The order should be set to go. 5 minute drive home the food should still be hot....NOT! large potato n gravy.....the gravy dish needs to be more than half full and not full of clumps that were scraped off the sides n bottom of pan. Tenders should be tender.....not dried out and...