Hannaford — Local services in Brattleboro

If I could give a lower star I would.

Let me tell you a little about myself first. I have mental health issues such asacute anxiety ,PTSD and agoraphobia.I also have a service animal due to having seizures. A parrot that is trained for that specific responsibility, the only word he can say is seizure. The bird pictured in the photo above is Capri he's the bird. After many trips to this specific Hannaford I get bombarded by this shorter heavyset man with glasses who works here. Who actually laughed in my face when I told him this. Then proceeded to tell me there's no way , comparing my bird to a rat and some other animal. The whole time blocking my cart and raising his voice all of things that can really freak a parrot out. Then when I proceeded to tell him by law I don't have to disclose my information about my disabilities,nor provide proof which I had on my phone about my animal. He continued to place his foot in front of the wheel of my cart as I walked to check out almost causing it to tip with my parrot on it. This particular bird has saved my life by alerting people who might think I'm overdosing or something else. This particular man was on a power trip , my bird still hasn't came out of his travel case on his own like he always does when we get home. In the past at this store workers and patrons alike commented on my animal and how well trained he is. I was told I couldn't even purchase my food a fellow store patron paid for it and surprised me in my car as I tried to calm down and also tried to calm my animal down. This guy is abusive with the little power he has. Instead of harassing someone with disabilities why not stop the pan handlers from stopping everyone out side...

For the first time in my life I have returned a full cart of groceries and demanded a refund- because of the unprofessional and lazy attitude of the night services manager who would rather have a customer return 200 dollars of groceries than do his job and provide basic customer service to comply with state law. Instead of taking 5 minutes to count a few cans, he would rather waste my time as a customer and waste several employees time refunding and restocking a cart of groceries and eat the costs of several packages of meat and ice cream that sat in summer heat... though judging by his attitude he's probably just gonna put them back on the shelf for some poor unsuspecting customer to get sick from. Its a shame because until this point I liked this store but if such a lazy uncaring employee is able to crawl up the leadership ladder here, it really calls into question what other corners are they cutting? Happily there are other...

Hannaford Company needs to adjust the listed store hours. The store hours posted online and on their website are inaccurate. They close the store before they “close” 5-10 mins early because they don’t feel like staying to work their advertised business hours. Definitely not compliant with Hannaford policy I can tell you that.

EDIT: Went back after buying bad haddock which smelled awful. The associates did not know their own policies and refused to give double money back which is their "guarantee." I really like Hannaford as a company which is why I worked there for about 7 years, but this is getting ridiculous and is extremely frustrating that the store workers don't even know the policies of...