Mattress Firm Brattleboro — Hotel in Brattleboro

On Tuesday, December 3, I responded to a for sale add posted on a Claremont, New Hampshire group on Facebook. The sales representative was very quick to respond and very thorough with finding me the perfect mattress. She order my mattress and told me it would be there on Wednesday. The representative took my name, address, email and phone number. I drove to the closest location (Lebanon, NH 9 minutes and 4.9 miles away and no sales tax.) When I arrived, a sales lady told me that the mattress was at the Brattleboro location (over an hour and 61 miles, one way.) She offered to order the same mattress but it wouldn’t arrive until Wednesday. I couldn’t wait until Wednesday because I threw out my old air mattress. I reluctantly drove all the way to the Brattleboro. When I arrived there was an additional $18.00 tax that wasn’t on my original invoice. When I contacted the sales representative about the incident, I received an “awee I’m so sorry.” Brattleboro isn’t even in the area that the Facebook advertisement was postes, they shouldn’t be posting items in the private page. It was very misleading and a huge inconvenience. The mattress...

My husband and I recently shopped for a new mattress. Luckily I read the reviews and were lucky enough to have Kristina as our sales person. She was just wonderful. Her knowledge of the mattress business in first rate and she was so thorough in all that was involved in our selection, pricing, financing and delivery. We purchased the mattress last Friday and it was delivered on Sunday! The delivery was also so well done, professional and great guys. Again if you need a new mattress please please ask for Kristina and you will not go wrong. She deserves a promotion and raise!!!! Outstanding sales person. Mattress Firm is so lucky...

I would give Natalie 10 stars if Google allowed it. Natalie made investing in an amazing sleep system SO stress free. She showed my husband and I a few different mattresses and pillows to ensure we were outfitted with all the best, top of the line products as this was our very first investment into sleeping well. Even after the initial purchase I had reached out about the adjustable base and cat safety (read as my cat is dumb) and Natalie reassured me that the base is very dumb cat safe. Our new set up will be delivered in the morning, and I cannot WAIT to spend all day in bed. Natalie is the best and everyone should...