Starbucks — Restaurant in Brea

I usually have nothing bad to say about Starbucks as a company ever but it always has to be the ONE bitter barista that ruins someone’s experience. I always come to this Starbucks on occasion because it’s 2 minutes away from my house and never have ever thought about complaining about Starbucks. Last night between 9 and 10 p.m. I ordered my drink in the drive-thru and proceeded to wait in line but as I got to the window, I asked to reload my gift card on my app first so I could pay and the girl at the window was fine with it. She hands me my first drink, takes my debit card, scans my app and hands me my second drink. As Me and my passenger are tasting our drinks, my first instinct was to drive away but I happened to make a simple mistake... I left without paying and left my debit card with the barista. 2 seconds into leaving the drive thru, I remember I forget my debit card & pay but it’s too late to back up so I go around in the drive thru again and wait very patiently in a 30 minute line of cars. I finally get to the ordering screen and I remind the barista who I am and why I was back in the drive thru but the snooty, rude girl AUTUMN cut me off and said, “yeah we thought you were trying to steal, you caused us quite a problem, just come up to the window” In a very arrogant negative manner with nothing else to say. Quite a problem? I didn’t know someone mistakenly stealing $8 worth of beverages was “quite a problem.” As someone who works in customer service, you never accuse someone of stealing or even go above and beyond to say that an honest customer who came back to wait behind 7 cars a second time CAUSED quite a problem. Autumn, you sounded very bitter and my advice to you is quit your job if you don’t enjoy it. Someone else can do a way much better job than you did. Starbucks, my advice to you, check your barista’s attitude and let this immature, annoying barista go. She’s not worth losing loyal,...

This morning we ordered a hot green tea a latter, two cheese Danishes, and a blueberry scone. We’ve been waiting for 25 minutes to get the order, except the tee. After we ate the two cheese Danishes and drank the latte, I came to a girl to ask where was my tea. She said soon, and we’ve waited for 10 more minutes. Then I came to a guy near the pick-up point, the one with the long curly hair and a hat on his head. I said “hello” and “hi” to him FOUR times before he paid attention to me. I asked for my tea and he said that he would check it in the system. Then he slowly went to the computer showing me that he didn’t even care. Only then I got my tea. Hello, guys, if you hate your job then quit! And I paid the tips to you!!! Never again for this...

I asked for a drink carrier, due to having a bunch of work stuff to carry along with mine and my bosses drinks, and they had to ask their manager just to give me one. So the GM comes out and says there are NO carriers available, but then proceeds to say theyre only for drive through and delivery orders and she won't give me one. So I offered to pay for the carrier, to which she brings out this tiny flimsy little one, saying that's all she's going to give me and "good luck, it won't be very helpful". What kind of customer service is that? I can pay unreasonable prices for 2 small cups of coffee, but I can't get a carrier to make it easier to carry along with my other things? Lol. Okay Starbucks, this is why The Coffee Bean is...