Los Cabos Mexican Grill & Steak House — Restaurant in Brenham

On Friday 4/6/19 Me and a group of ladies went in for dinner. We had seen some reviews and thought this would be a nice place to eat. Oh how I was mistaken. I have never been so disappointed with the lack there of service in a restaurant establishment. We walked in and had seen that they were busy and waited but not for too long. When we were seated one of the ladies in my group had asked or a half and half margarita and was quickly told "Could you pick an easier drink, the bar is busy", shocked she just went ahead and ordered something else. We didn't let that stop us from enjoying our time with one another and continued on. We proceeded to order queso with our drinks. Understanding they were busy we tried to be as patient as could be. Later I had to flag our waiter down for him to finally take our order. Mind you I had to basically yell "Ecuse e" 3 times for him to even look at our table. He seemed annoyed and took our order and left without asking if we needed anything further. When asked about the queso he informed us that it wasnt ready. 25 minutes later we asked again about the queso. He left and then came back with our queso along with the rest of our food. One of the other ladies I was with looked at her plate puzzled as it was not what she had ordered. Our waiter proceeded to waive his hand in her face asking what her problem was. I informed him that her order was wrong and that if I could speak to his manager. I have myself waited tables for 3 years and understand that some nights can be harder than other but this was completely unacceptable. He looked at me and said nothing. I got up from our table and walked to the front to speak to a host in regards to their manager. I waited in line to speak to her and as I told her what had happened she seemed apologetic. She later came to our table and asked if we needed anything as our waiter still had not returned. I then asked for a different waiter. We got a new waiter and then asked for our checks. I asked for our queso to be removed as we were unable to enjoy it and it was not. We went and paid for our checks and left. We were in no way compensated in anyway for the horrible service. I will never return to this place and will be sure to tell my family and friends of this horrible experience so they can spare their...

We sat down at 7pm on Sunday evening. 7:20 we finally had a waiter take our drink and appetizer order after going through two baskets of chips. We are from out of town and don’t know the area and didn’t want to leave and start over somewhere else so we just stayed and hoped it would get better which was a mistake. There was a manager running around helping people but the restaurant was not very busy at all (there were at least 20 empty tables). The waiter who was supposed to wait on us never came by, and the one we wound up with was talented but seemed to have 6 tables on the other side of the room and several in a separate room on the opposite side of the building as well. He came back after about 20 more minutes and took our food order (around 7:40). At 8:20 we still hadn’t had our food (I made note of the time and commented on the wait so I remember the exact time). At 8:40 our food was brought out. I got the El Gringo and my husband got the 16 ounce ribeye and a baked potato. The potato was stiff it was so over cooked and his steak was actually cool to the touch and the butter did not melt. It took ten minutes to flag someone down to have it fixed. It took 20 more minutes for him to receive fresh food, but they didn’t replace the potato, only heated it up. In this time, I waited for him to receive his food because I didn’t want to eat in front of him, so mine became cold as well and I just boxed it up. The only quick part about our night was being seated because there were so many available tables, and getting our check and to go boxes. It is clear our server was the only one there that knew what he was doing, so they were overloading him and in turn, all of his tables were receiving poor service. The folks that sat down right before and right after us waited even longer than we did. No server should ever have 10+ tables while everyone else has 2 or 3. It’s bad business. I waited tables for nearly a decade and I noticed many many things that were done poorly and improperly. This experience was very bad. We left hungry because we are on a time crunch. I still tipped because I realize it wasn’t his fault, but this needs to be...

I have never had a bad experience at any other location until I came to this one. I have been to this location before a few months and did not have a big issue until I came back today after visiting the Lake Somerville. We had ordered our drinks and we needed our first refills and it took 10 to 15 minutes for a different server to give us refills and it also took awhile for our server to come take our orders. We were a party of 4. The food was good. But our service was awful. Our server did not come to check on us once after we got our food. After we had finished eating, we were ready to pay and our server was sitting at another table eating. We had to another server’s attention and asked for our checks. We also did not know if we had to pay at the front or at the table. We could not find our server to ask him, so we got up to pay at the front. While we were walking to the front, our server was sitting at some table talking with other people. Not doing his job. When we got to the front, there was no host at the front and we saw 4 of them sitting at a table just staring at us until one finally got up and came over. She asked how everything was and my boyfriend had said “it was alright”. The hostess then proceeded to say “oh well I work up here so it’s not my problem”. I’m sorry, but as a worker in customer service, her response should have been, “oh I’m sorry to hear that”. And possibly offer that next time it would be better. I am a firm believer in tipping nice as well, but these people did not deserve much. I do not recommend eating here unless you want poor customer service. We will not...