Mattress Firm Brenham — Hotel in Brenham

Mattress firm is not honest! The salesman will tell you one thing and do another. Spent $8k + there on 3 mattress, two of the mattress would not work with our base after mattress firm insisted it would. We tried to exchange the mattress's and return the bases after having them 12 hours. They wanted us to pay $500/mattress and wouldnt except the $3k bases back. The employee would not call anyone higher and just wouldnt help us. Finally hours later a manager from Houston called and only after threatening to take legal action he agreed to take everything back. They took our old mattress when they delivered the new ones but said they couldnt return them. So now we had no mattress and had $8k+ tied up so we couldnt purchase new ones for a week. A week later we get a refund minus $200 so he still didnt keep his word. We went to mattrezzz guys and got a better deal and most importantly they were honest. STAY AWAY from the Brenham...

Jonathan was exceptional! We visited a couple of months ago and looked at mattresses. Decided to pull the trigger on the Memorial Day sale! He was in and took the time and shared plenty of knowledge. There was another man in the store named Eucles. I told him I would wait as I had talked to Jon previously. After the sale, I started to look for bed risers. I wasn’t sure how many legs were on the adjustable frame that came free with our bed. So I called back and got eucles. He said for sure 4. Then key word “should be 4”. I informed him I was ordering them and he assured me 4. Meaning he didn’t want to get up to walk over and look at the adjustable frame. So i called the mattress firm in college station, and they informed me 6 as it’s a king and all kings have six. Glad I called! Will definitely do business with Jonathan again!

Well, 12/1/23…went back to see Jonathan, bought two pillows! Quick excellent help! Great guy!...

Literally the best mattress shopping experience I have ever had. The moment we walked in the door we were greeted with kindness and sincerity. The manager James is an incredibly knowledgeable, kind, and friendly individual. He was blunt and honest about his products and really helped us pick out the perfect mattress. I do not have words to express how pleasant and stress free the experience was. I don't care where you live, come to the Brenham TX mattress firm to purchase your bed. This man (James) deserves all the recognition he can get. Thank you for your help, thank you for your patience, and thank you for helping us get the sleep we need. You sir have my business for life. I would give ten...