Guido's Premium Pizza Brighton — Restaurant in Brighton Charter Township

The pizza looks great, but that's about all I'd be able to tell you about it. We've tried to order pizza twice for delivery and both times it never showed up. The first one was last Valentine's Day (2012). We were told it would be delivered in 45 minutes. After 1 hour and 45 minutes, we finally called and canceled. We were told the driver was just leaving the store with our pizza. No thanks. We should have learned our lesson, but decided to give them another chance tonight, a year and a half later. We were again told 45 minutes. This time I called after an hour and 15 minutes to see what the status was and was told that they hadn't even started cooking it yet. Seriously? I'll give you a pass if you're overly busy on a holiday, but on a random Wednesday? The employee answering the phone tonight was incredibly rude and hung up on us when we asked to speak to a manager. We called back and asked again. He told us that if we call back tomorrow and they're not busy, he'd make us a pizza for free. Yes, because that is going to help me tonight when I have 2 children screaming because they're hungry and nothing prepared to feed them because I was planning on pizza. We again asked to speak to the manager and this time the employee told us that the manager was too busy. I can't imagine how a place like this manages to stay in business. At least stop taking orders if you're swamped, don't tell people 45 minutes then not even call them to tell them the change in time, especially when people are counting on you for dinner and don't have anything else around to eat. We've tried it two times now with the exact same result. This time was...

Up until about 4 years ago they had good service. Then all of a sudden their customer service was horrific. I ordered 4-5 times from them during that time, each time hoping they had changed - they did not. Delivery took 1 1/2 to 2 hours EVERY time; the food was cold; the delivery people b*ed about the in-store staff and blamed them for everything (including when the delivery people forgot to check the order slip and make sure they had everything that had been ordered). I had one delivery person give me his "charm" smile while blaming his mistake on the store staff (which I find ignorant and unprofessional), return 40 MINUTES later with an item he forgot to deliver the first time around, then give me the evil eye when I only tipped him $3 (the delivery charge was almost $5). Normally I tip 25-30%, but not for Guido's; if they're going to base my delivery fee on my total food cost, then they better be giving their drivers a percentage of that. And their drivers should be a LOT more genuine and polite. I'll tip a mistake with a sincere apology far more than a BS'er who...

I had never tried them before so I thought I'd give them a try. Well I tried to order online but it said my credit card expiration date had passed, which it hadn't by almost a year. Then I called the store I ordered the Chicago style deep dish, which I normally love, to have it delivered. They never told me it would take over an hour to get my pizza (I wouldn't have ordered from them had I known). When the pizza finally arrived it was luke warm at best. The sauce they rave about.....not that great. I didn't call the store because it had already been too long and I was starving. Am I really expected to wait another 45 minutes? All in all I will stick with my regular pizza provider and won't order again unless all the other places close near me. I know it is Saturday night at 630 but tell your customers how long it will take and be honest. Another tip...be properly staffed to handle the amount of business that comes your way. It is about customer service this day and age and you...