Lu & Carl's — Restaurant in Brighton

This is the most misleading restaurant I've ever been to. I went online and ordered myself the prime rib sandwich for lunch that was listed at $17.99. She asked what side I'd like with that as if it was included and one of the options she listed was a side of fries and I went with that. Now I thought this was a little pricy already but when I arrived they try to charge me $26 for it!

I asked what the difference was because it was listed at $17.99 online and she tried to tell me it was due to sales tax. I told her sales tax in Michigan is 6% not 50%. She then looked at it again and said it was due to it being listed incorrectly online at $17.99 it actually was $18.99.

I told her that still didn't make up the difference $8 they were trying to charge me as that only accounted for about $2 of it. She then said they had a 1% "carry out fee" I again explained 1% would only be about 18 cents that didn't make sense either. She then said the carry out fee was actually $3 (more than most places charge for DELIVERY!). I inquired what the carry out fee was and she said it was to cover the cost of the Styrofoam boxes and plasticware which makes no sense because it cost nowhere near that amount.

Even with all of these bogus charges that made me feel like I was looking at my cell phone bill the numbers still were off. She then explained the remaining difference was due to my side order of french fries which they told me over the phone were included in my meal! I told her I was told they were included and never asked for them myself and she made it seem like I was causing a huge hassle to have them removed at that point as I really didn't even want them to begin with.

It's sad that we are at a place where there's this many hidden charges in even buying food. We just saw where events/sports ticket website were forced to disclose the total cost to consumers because of all their hidden junk fees but it's amazing we are getting to a place where even ordering food from a restaurant is now being riddled with junk hidden fees. We may actually have to get to a place where a law is passed for transparency in food prices. If you list an item at $17.99 on your website you shouldn't be charging people more when they show up...

My husband and I went here for lunch recently on a Saturday ... it was very busy. We are very slow slow service, we understood they were busy but the service was extremely poor. But, that's not why I'm giving it a 1 star review. This place is filthy! We were sat in the back where the food comes out through the window opening. Under the window opening on the restaurant side there is a ledge with open containers of limes, lemons, etc ... kinda disgusting they weren't covered. But, we experienced a cook sliding a plate of nachos that were stacked very high through the window ...the window wasn't large enough so the top of the nachos scraped the top of the window while coming out ... they still continued to serve this dish!!! The top of the window ledge looked NASTY and I doubt it's ever cleaned so that was a turn off. The door to the kitchen opened frequently as waitress's moved in and out and it looked like something off of Kitchen Nightmares. The door was so gross, so were the counters or anything we could see in the back ... we were completely appalled! My husband mentioned there was a guy in the back with either longer hair or a longer beard (can't remember which one) and did not have a hair net to cover himself. I was very disgusted....besides that mess, the whole place even where people sat looked unorganized and dirty. Everything is old and not taken care of so it appears like a hole in the wall.... this place would be great for the young college crowd that just wants to drink. I will not go back for...

I've been to Lu & Carl's many times, and most of those times, I had a great experience, but of those same times, I only paid for my drinks using my credit card. My friends and I arrived around 1 am and paid for our drinks with cash. The drinks cost $12.50, so I paid for it with $20. When the waitress returned with my change, she gave me only $7. I mentioned it to my friends, but we decided not to complain, because we didn't want to ruin our good time. The next time we went, I paid with cash again, and it happened again, but this time, I mentioned something, and the woman who served us became aggressive and angry, and reluctantly gave us the quarters! This is simply unreasonable. The servers are taking the non-paper change! If this had only happened once, I would have just passed it of as a coincidence or mistake, but it happened twice, and upon confrontation, the server was angry, as though I wasn't owed ALL of my money! I think that they are trying to take advantage of late night drinkers that pay with cash. This is unacceptable, I shouldn't have to worry about being stolen from in a "legitimate" establishment. Make sure if you go here late, are drinking, and happen to pay with cash, that you pay close attention to your change. Customers should be in charge of tipping, and servers shouldn't take it upon themselves to TAKE what isn't theirs. I always tip, but if I'm robbed, I won't tip....