I recently had the pleasure of dining at Hacienda Real with a large party of 21 guests on Saturday, March 23, and I must commend Ashley N for providing us with the most outstanding service we've ever experienced while dining out.
Ashley's dedication to ensuring our dining experience was exceptional deserves high praise.From the moment we arrived, Ashley greeted us warmly and efficiently organized seating for our group. Throughout the entire meal, she displayed a remarkable level of professionalism and attentiveness, effortlessly catering to the needs of each guest. Despite the size of our party, Ashley remained composed and attentive, ensuring that everyone's orders were taken accurately and delivered promptly. What truly set Ashley apart was her genuine hospitality and friendly demeanor. She went above and beyond to make us feel welcome and valued as customers. Her ability to anticipate our needs and provide personalized recommendations truly enhanced our dining experience.In addition to her exceptional service, Ashley exhibited impressive multitasking skills, seamlessly managing the demands of a busy restaurant while still providing individualized attention to our group.
Her efficiency and grace under pressure were truly commendable.Overall, Ashley N's exemplary service at Hacienda Real on March 23 surpassed all expectations. She is a true asset to your establishment, and I wholeheartedly believe that she deserves recognition and appreciation for her outstanding performance. I strongly recommend acknowledging Ashley's hard work and dedication, perhaps with a well-deserved raise, as she truly embodies the spirit of exceptional...
Read moreA Fiesta for the Senses at Hacienda Real, Yorkville Hacienda Real in Yorkville is a vibrant and exciting addition to the local dining scene. From the moment you step inside, you're transported to a warm and inviting atmosphere, complete with colorful decor and the tantalizing aroma of authentic Mexican cuisine. This isn't your average Mexican restaurant. Hacienda Real elevates classic dishes with a modern twist, using fresh ingredients and bold flavors that will leave your taste buds singing. I started with the house salsa and chips, and I have to say, it was some of the best I've ever had. The salsa was clearly homemade, with a perfect balance of spice and tang. For my main course, I opted for the Enchiladas del Mar, and I was not disappointed. The seafood was cooked to perfection, and the sauce was rich and flavorful. My companion had the Tacos al Pastor, and they were equally impressed. The marinated pork was tender and juicy, and the toppings were fresh and vibrant. Beyond the delicious food, the service at Hacienda Real was exceptional. Our server was friendly, attentive, and knowledgeable about the menu. They were happy to offer recommendations and answer any questions we had. The drinks were also fantastic, with a wide variety of margaritas and other cocktails to choose from. Hacienda Real is the perfect place for a casual dinner with friends or a special occasion. The atmosphere is lively and fun, the food is outstanding, and the service is top-notch. I highly recommend this restaurant to anyone looking for an authentic and delicious...
Read moreI went here for my 2nd date and returned 2 months later with my significant other and my family. Tuti was our server the first time around in December close to New Years and returned April 1st for my birthday, where to my surprise, Tuti was once again our waitress. She remembered my boyfriend and I!! She recognized us, despite me having had red hair in December and now I had a faded purple. I was so ecstatic that we were being serviced by Tuti! We never forgot her or how INCREDIBLE she was to us! Back in December, she braved the cold to serve my boyfriend and I in one of the little huts outside. She never once made us feel like an inconvenience, never once felt like we were bothering her and never felt once like she was upset to go in and out into the cold to serve us. Foe my birthday she refilled our drinks before we hit low, she made sure everyone was comfortable. She assured our food was PERFECTION all around, she was extremely friendly and polite, she timed the delivery of food beautifully when everyone was seated and my dad was able to enjoy the presentation of his tomahawk steak! Tuti is an absolute gem. She even remembered our order and drinks from December which helped us with our order on my birthday! She is wonderful, incredible and a complete doll. When we ever go back, I'll be sure to call ahead and be sure that Tuti will be on staff because her presence and demeanor simply amplifies the ambiance of the beautiful restaurant creating an all around phenomenal experience. Thank you, Tuti! My birthday was BEAUTIFULLY served...
Read more