Classic Pizza & Grill — Restaurant in Bristol

Classic Pizza - I am not one to post negatively about a local business, however, this experience was unacceptable.

Today, I placed an order for delivery, as they are the only local pizza shop open on Sunday’s. The food arrived a bit later and was clearly burnt. I called back to see if they could re-make and re-deliver, stating I was willing to wait.

The first call I placed, I was hung up on.

The second call I placed, was answered by a man who made it abundantly clear, he was the owner, Vochie. I explained the situation and was met with screaming and belittling comments. Vochie told me he has “been there for 40 years”, “pizza has never left the building wrong”, they would “block my number to never accept calls from me”, I could “order from dominos”, he “did not need orders under $25” etc. The yelling continued to the point that I could not get a word in and decided to head up to the store.

I understand everyone is busy and stressed during the holiday season, but for a local business owner to scream at a customer in that manner, is not ac ceptable.

To top things off, when I did arrive at the store with pizza, Vochie refused to come out to speak with me.

Luckily, the older woman working did rectify the situation by refunding my...

Worst experience I have ever had for delivery. Driver shows up and hands me my (correct) receipt and (wrong) food that wasn’t mine and walked away. I called him back and he said he would go get it. I called to store to see what’s going on and to cancel the order as I no longer trusted the food handed to me because of that. I was told another driver had been driving around with my order. Umm that doesn’t make sense. I am speaking to the manager whom tells me I’m over reacting and my food will arrive in the time allotted. Well the time wasn’t an issue. It was trusting I was being handed food that wasn’t handed to another person in error. What a mess. This man then starts badgering me and tells me to basically pound sand and they will not cancel the order or issue any refunds. Oh my! Customer service is not even a thing at this place. Tried to make me feel like I was wrong. No sir I’m sorry. I do not trust the food from there anymore. I do not recommend this...

While I understand cost going up everywhere, for the price I could have gone out for dinner. Specifically asked for and was charged for extra tzatiki on the side. Not the first time. I delivered for 10yrs as a living. I called and was told it would be about half an hour to get what I asked and paid for. I don't mind paying the delivery fee for the convenience of not leaving my house. However, as my food gets cold waiting it is upsetting. I drove to the restaurant and got what I asked for on my own because it was a heck of a lot quicker. I tip very well because I know what it takes. Food is still good and pretty consistent. Not sure I will order delivery again. Driver very courteous and polite as was staff when walked in. Just not a fan of paying delivery fees and still having to drive myself...