Subway — Restaurant in Bristol

I went into the store to buy dinner for my family and had my son with me who has Autism. There was only one other person in the store , who may or may not have worked there. While ordering, my son needed to use the restroom. The man behind the counter would not give us the key and said he was the manager and was not going to open it, that they lock them at 8pm. This was an urgent matter as my son couldn't understand why he couldn't go or why he had to put his drink and snack back. I pleaded with the man working, but he continued to refuse. I told him to stop our order we had to go! He was quite ok with letting a sale walk out and simply replied with "ok" and began to put the bread back on the shelf to use again. When we got in the car, it was only 7:40pm and this store was open until 10pm this night. Up till this point I had frequented this store being close to my work and never had an issue with service or attaining restroom access. I am blown away by the lack of compassion and understanding this customer...

I tried to order a meal a while back through the website, not realizing they go through Doordash to deliver, first mistake. The food was cold and stale when it got to me, the driver was beyond rude and when she was told she forgot an item in my order, refused to go back and get it. I went to the restaurant myself and got more stale food, though it was hot this time. You can't call a customer service number, there isn't one, and when I submitted my issue it took weeks for them to get back to me and basically shrugged it off saying they don't pick the door dash drivers, and tried to pull "were family owned" as though that makes it alright. I spent $80 and in the end got nothing for it. The poor kid all alone in the restaurant was nice when I went in. I will never go to any subway ever again because of this experience. $80 for a rude dasher and a dismissive owner. Keep that in mind if you're ordering here. I don't recommend any food here, it was not handicap accessible, there were no redeeming features...

I ordered $150.00 worth of sandwiches and a tray of assorted cookies for a party. When I got home, we noticed that we were given 36 chocolate chip cookies and not assorted like we had ordered. When we called the store to let them know, the woman named Kaylee wanted us to bring back as many chocolate cookies as we could and exchange them for different kinds of cookies. She stated that, "She needed to exchange the cookies because she won't have anymore cookies, so we needed to swap cookies". We did not exchange the cookies because it is unsanitary to take cookies that had left the store and bring them back to sell them to other customers. The woman was very rude on the phone and guaranteed me that corporate wouldn't care. I will be making a call to corporate and to the department of public health because no one should be trying to resell food items that have left the store. I would be cautious of...