Schlotzsky's — Restaurant in Broken Arrow

Went into a restaurant to order an entire pan of cinnamon rolls or mini cinnamon rolls Without icing. Was told she cannot do that without a manager’s approval and the manager hitch just left. Asked, do you know when he’ll be back? No, I do not. Do you know where he went when it will be back no can anybody give you the approval asked so that’s a no yes.. Asked for a district manager‘s name or a phone number don’t have one. Is this a corporate store privately on the store? I don’t know. Do you have a complaint number and or a I can call the complaint no. I asked one more time so you’re refusing to makes me a pan of cinnamon rolls without icing. We can’t make anything like that for you, sir without a manager’s approval.. I think he’ll be back in a minute, but you just said you didn’t want to be back yeah I don’t know when he’ll be back, but we can’t make those for you. I was going to take those with me to introduce TJ cinnamon rolls to my grandson who is about to turn 16 months old. Your reputation and Broken Arrow is far overrated mostly employees inside seem to work off of one system and that is like a robot. Can I alter from anything other than what I am instructed to do by my manager only he or she can tell me when to breathe or...

My son ordered a beefy, bacon, cheesy sandwich and I order the aloha sliders; he had a medium vanilla coke and I had a medium tea mixed half sweet/unsweet. I was pretty shocked that the price came up to $23 even with my tax exemption.

As for the taste, my son loves Schlotzsky's but he is a trendy kinda millennial and will pay extra because something is less functional but looks "cooler". That said, I didn't care for the aloha sliders which were greasy, messy and dripping with some kind of sickly sweet sauce they soak them in right in the takeout container.

I also had a bite of my son's sandwich and likewise, found nothing especially flavorful about it. My overall take on my visit to Schlotzsky's is that the place is less than impressive while being grossly overpriced.

We could have gone to El Viejo's at 81st & Aspen, had their large Pork Nachos, fed four people and had leftovers for later (or more likely doggie treats) and the flavor, experience, quality & price would have been better.

I am now of the opinion that I will leave Schlotzsky's to millennial yuppies like my son who enjoy overpaying simply to eat at what's considered a hep hangout/eatery for...

Horrible experience with customer service... Went there with a party of 3...2 of the people got the food and the caahier told me ur food is ready and I'm bringing to u right now.... Instead she gives someone who came in after me there food and then started serving customers not once did she ask another associate for help. Waited 25 mins still no food so I get up and say I wonder where my food is yo myself and she finally decides to bring me the food and by that time it's ice cold.... This cashier named makayla was not friendly.... On top of everything else before she gets my food she starts giving cinnamon rolls to people who ordered em. .only person on duty is team lead but he didn't care and didn't offer to make it right... So I demnd a refund and have to wait 10 mins for him to give me one and then after he does he starts helping the cashier get out other customers food but he wasn't there why I was waiting 25 mins... Point is I went there for dinner and didn't get to eat and management doesn't seem to care.. So stay away unless u have over 30 mins and want Ice cold food... Worst...