Cell Phone Hospital Broken Arrow — Local services in Broken Arrow

Update: I called the Broken Arrow location to express my concerns about my phone. I was told by the guy working the store that I should know that "these things take time." I want to be clear: I was told when I called a couple weeks ago they were running out of options and if they couldn't fix my phone I could pick it up. That is exactly what happened. I was NEVER told to give my phone more time. Instead, I was handed back a phone that was now no longer working. He even knew I left this review. Had they told me they needed more time, I would have happily agreed. I'm now stuck losing a year's worth of photos and memories. He said he would love to look at it again but I think after the way he gaslit me, I would rather take my business else where. This business has been shady since the beginning. I cannot recommend these people for anything that involves taking your phone apart. I'm certain what happened was they broke my phone and didn't know how to tell me. I am very disappointed. I would like to speak to the owner about this issue if possible because im willing to resolve this. Original review: Brought my phone in because of motherboard issues. Phone had a black screen and would turn on and could be messed with. I gave it to these guys to fix my phone and 2 weeks later left with a broken phone still. Additionally, now my phone won't even charge and I can't turn it on anymore so I worry they actually broke my phone even more than it was. I'm upset about this because there was no communication throughout this process. I had to call multiple times to check on my phone. I'm glad I didn't have to pay for sending it to them, but im very disappointed that my phone can't even be charged and used now. I was planning on using a hdmi to USB cable to connect my phone to my tv so I could see the screen and transfer all my photos from that phone to my new one and I can't even do that now. This wasn't a great experience. I'm sure they help lots of people with their phones, but unfortunately that wasn't the case with me. I came in earlier in the month to check on my phone and I overheard the guy working here talking on the phone to a customer who was upset their phone was taking too long to be fixed. Tldr: sent phone in to get fixed, took too long, and phone is worse off than it was before I sent it to them. Horrible experience don't recommend for...

Tl;dr - Cell Phone Hospital saved the day with excellent customer service, integrity, and a wonderful business practice! Go here! They WILL take care of you!

So I'm in love with this place now! I called my mobile phone insurance company because my phone wasn't working. They tell me that my phone doesn't show up on my insurance, and that my insurance shows a phone I had 6 years ago. They tell me to go to Verizon to have that fixed. Okay, annoying, but doable. I get to Verizon, and after a little investigation, apparently, someone at Verizon switched my insurance to the extended warranty 4 years ago, and I never noticed. Okay, that's weird, but I should be able to get this covered under the extended warranty, correct? Wrong. I have a broken screen, so the warranty is void. Verizon suggests I go a few doors down to Cell Phone Hospital, get the screen fixed, and then come back, and they'll honor the warranty. Okay, now I'm really upset, and I have to spend even more money. Finally, I get to Cell Phone Hospital, and I explain my situation. I get a quote of a lot more than I expected (after looking on line, it's actually quite reasonable). I could have done it, but I would have really screwed my budget to do so. The gentleman here at Cell Phone Hospital asked me why I needed to get the warranty done. I explained, and he said, "hold on a sec, do you mind if I take a look, it sounds like this might be an easy fix?" I allow him to take a look, and he messed with it for a second. It WAS an easy fix that I was unaware of! He could have easily taken advantage of my ignorance of this and got me to feel like I needed to get the screen fixed. Instead, it was such an easy fix that he didn't even charge me for it. I mean, that's grade A customer service AND integrity in business practice! I just got my son a phone, so all fixes, screen protectors, and cases, etc will be bought and done here! Thank you very much, Cell...

They fixed my wife’s Apple Watch screen very nicely. They quoted me two hours, and after four hours I called to check on it. They informed me that it was done, but apparently had forgotten to call me. So I took away a star for that. Plus I felt like it was very expensive to replace the screen on an Apple Watch. It cost $150some to replace screen, when I could have upgraded to the next newer model watch for $250. I felt like they should have communicated that. Prior to just doing the repair. My experience happened the week before Xmas. So I can only imagine they were completely slammed and overwhelmed.

End of the day, they did what they said they would, and did a quality job (with warranty). It just took a few hours longer than anticipated, and I feel like they are a little pricy. I am still comparing things to 2010 though. So I could be out of line on...