Formaggio Mio — Restaurant in Brookhaven

I am disappointed to leave a 1-star review for this food place. While the food is okay, my experiences here have been consistently marred by poor service. Every time I visit, someone has to practically yell and complain to get their order. On numerous occasions, they have quoted an X amount of time for pickup orders, only for customers to end up waiting 45 minutes in the store.

Today, I ordered a pizza to dine in and witnessed three customers receive their pizzas before mine, despite all of us ordering cheese pizzas. When I inquired, I was told that my ticket was lost. This isn't the first time I've seen orders mishandled; once, I observed a pickup order from DoorDash go missing, only for the manager to miraculously find it later.

I would love to speak to the owner or manager about how they could improve their service, but I doubt they are interested. Being one of the only kosher establishments in Toco, they may feel they don't need to change due to the lack of other options. This mentality is also evident in their practice of adding a service charge to ensure their staff receives tips, even when customers are dissatisfied.

Even when they make mistakes, their only response seems to be, "we will get your order out soon." Overall, the lack of accountability and disregard for customer satisfaction make it challenging to...

I’ve been to this place couple times and I always had an ok experience but last time I went I was very disappointed, the service is definitely lacking some attention, the waitress is always on the phone and is hard to get the attention.

I ordered a salad and when the brought it to me some ingredients were missing and they didn’t even apologize or mention before ordering. I asked what happened that they were missing and the mention they weren’t available (what is ok just please inform the customer or remove from the menu) I basically order the salad for those ingredients so I mentioned to they waitress and she just decided to removed the salad without asking if I would like to keep it.

The place was also super warm and we’re in the pick of summer and eating at a temperature of 85 F is not enjoyable.

And last but not least they now charge gratuity what gives no motivation to the waitress to offer a good service, anyhow I don’t think I will be visiting this place anymore, is sad because once again the lack of competition leave us with restaurants that just offer a horrible...

A lady answered the phone while yelling at a gentleman named Jacob in the background. I asked simple questions about the menu which she seemed frustrated to answer. I was about to place an order. I asked for the total since I was giving cash to someone to pick up for me. She said "are you going to order or not?!" Then she abruptly hung up the phone on me. It's time for a new kosher pizza place. As several other negative reviews have said, service is terrible and food is subpar given that there is no competition. What a disgraceful disregard for this community. This is not the only time that I have had a negative experience at this location but I have ignored previous issues. The last time I was there, there was absolutely no attention to cleanliness either and the handling of food. I did not call the health food department but will be filing a complaint now. It is truly offensive to have this place represent a kosher establishment but it's time they are held...