Tin Drum Asian Kitchen & Boba Tea Bar - North Druid Hills — Restaurant in Brookhaven

If I could leave a -5 for Service, I would. I wanted to enjoy my day off so I decided to WALK in my neighborhood and enjoy the fresh air and get some food from one of my favorite good quick spots, which is Tin Drum. I have been getting the SAME meal for the past month and a half once a week. General TSO sub rice noodle which is served with the “Singapore Curry Chow Mein” , chicken dumplings and crab egg roll . The server at the register is always nice and ALWAYS explained to me that she had to charge me an additional $2.50 to sub the rice noodle. She also explained that she had to use the “Soba Noodle” button because there was not a button for the rice noodle for substitution. I had a different server today, who was equally as nice. I clarified that I wanted the rice noodle that comes with the “Singapore Curry Chow Mein”. She said ok. I pay for my order and leave a 20% tip for TAKE OUT. I get home after my 15min WALK, open my meal and have SOBA noodle with my General TSO. I work in the restaurant industry and usually would not care but I want what I asked and paid for. I have NEVER had an issue at this location or restaurant AT ALL, and I have been living in this area for over four years. I do not like Soba Noodles. I decided to drive back and get my food simply re-made, so I hoped.

A young man with lighter skin and dark brown hair was at the register. I politely told him my situation, and asked him to remake my food because I come here very often and have never had a problem. He opened my bag and looked at my food, which was untouched and said to me “I cannot do anything for you. We do not sub Saba noodles for rice noodles. “ I kindly explained to him that I have ordered this for over a month and a half and have never had a problem. He then explain to me that they are no longer under the same management, because the previous managers would let the guests do whatever they wanted to do with substitutions. He said that he “runs” the Children’s Hospital location and now the North Druid Hills location as well. I then asked to speak with someone other than Hisself , The young man said, “ He. stepped away, and I could only speak with him.

I have been a manager for over 20years. I have Never experienced such HORRIBLE customer resolution and service, especially when the restaurant was at fault. I did not ask to change the recipe at all, I only ask to change the noodle; which is cooked separately from the recipe anyway.

In the end he accommodated me. However, If you changed your policy and/or going to in force it, then simply state that, BEFORE, I finalize my order.

I will Never order from this...

If they get your order wrong, they won't make it right. I picked up lunch for our office and when we opened the stapled bag of my boss's order, instead of a tonkatsu ramen with dumplings in the stapled bag, there was a stir fry inside. (I normally double check orders before I leave but because the bag was stapled with the order printed on the outside, I trusted it). I called the manager and instead of an apology and quick resolution I was told I needed to come back to the store. When I declined (why should we be inconvenienced twice, on an already short lunch break to drive all the way back?) I was told we would receive the refund on our next visit to the store. When I said that still wasn't acceptable to my boss, I was told the only way we could receive a refund was if he placed the order through the app. Because he placed the order through Tin Drum's Google's interface, they would not send him a refund.

I understand that mistakes happen, but this is no way to treat a customer, especially seeing as they overpaid for items they didn't even receive. They have lost our office's business now. If you want a good Tin Drum experience, I recommend the Sandy Springs location or other Brookhaven location.

I do want to shout out to the girl who worked the counter that day - she was really sweet...

should have left when we walked in the door. one person had ordered and was waiting for food and three people in line; however, no employee at the cash register taking orders. there was one employee in the kitchen that was talking to his girlfriend through the kitchen window. hunger had hit so we decided to stay. around ten minutes later we ordered and went to find a seat. the dining area was dirty-lots of empty chairs, but multiple tables were covered with remnants from previous diners. we waited forty five minutes for our food - in that time one diner got fed up and left, another couple waited until the cashier brought out their order - one person's order was incorrect and they didn't receive the correct meal until their companion finished their meal. my husband's food finally came out, but mine didn't follow for another ten minutes. can i add that multiple to go orders were fulfilled before any of the three dine in parties had received their food (despite us all placing our orders first). to make this longgg review come to an end - awful experience. had always like d this chain, but will opt to go to another location because this was the biggest train wreck in management and customer service i have ever...