UPDATE (02/27/2023, after their reply):

Just because their attempt to weasel out of their poor service by giving a ridiculous reason, I’ve taken away one more star. A lot to unpack from their response, “But we should cut and heat our Dolmas for serve you hot”: (1) admitting it’d been reheated means it was stale; (2) if stale, most probably it had previously been frozen that when they heated the pepper it totally collapsed and became literally watery (beyond mushy). When a pepper is frozen and then thawed, its texture and flavor changes. The freezing process can cause ice crystals to form, which can damage the cell structure of the pepper, making it mushy or watery when it thaws. When the thawed pepper is heated, it will start to cook and release moisture, which can cause it to become even more mushy. As it was mushy I didn’t eat any of it when I could have enjoyed it if it weren’t so collapsed mush; (3) I’m totally fine with reheating the contents of their Dolmas if they had been properly and safely kept refrigerated, but why they haven’t used a fresh set of peppers is my main question! To save a couple cents when I’d to pay a premium for their dish? What a shame 🤦🏽‍♂️.

Regarding clarification they sought about my disappointment in their customer service, there was lack of warm, friendly and welcoming greeting. There was lack of follow up - like “How did you find it?”. Serving of a totally destroyed, collapsed beyond mushy “unstuffed” “stuffed peppers” Dolmas is a clear sign of disrespect that they would NOT do to just any of their other customers. They have obviously been selective.

Hope they’ve learned a lesson and they will avoid making the same mistake going forward. Hope they also don’t judge a book by its cover.

ORIGINAL POST:

I ordered Chicken Lentil soup and Dolma (Stuffed Peppers) from their entrees menu. The soup was amazingly delicious and enjoyed it the most. However, as to the entrée - although it was alright in taste I was served a collapsed peppers instead of “stuffed” as advertised on their menu with pictures. Obviously, they would not serve that to everyone. Their customer service is a little poor. Be wary of that. Because of of those two issues I gave them 3 stars when they could have gotten 5.