PEARL WOK RESTAURANT — Restaurant in Broomfield

Everyone, be diligent and double check your bill before paying for your order as these guys are charging a mandatory minimum of 15% gratuity and asking for a tip without informing customer that the 15% gratuity was already put towards the bill. Not anywhere on my ticket was the 15% gratuity documented or noted. The bill was just for $69.06 for two plates that, on their menu, was $16.95 and a $12.95 thing of sesame chicken. Now according to my math it is not $69.06. And my wife left a $10.00 tip not doing the math. I just thought it was kind of expensive paying $79.00 just for two people to eat was a little on the steep side. After I went back and brought it to their attention, they played dumb and basically said that’s what they charge. Even though their menu says otherwise. I went online and put our exact order in to see what the cost was gonna be, and the total equaled exactly what my ticket was because they force a 15% gratuity on ALL ONLINE ORDERS and apparently ALL DINE IN ORDERS, as well!!! Don’t believe me??? Go see what happens when you aren’t paying attention with these guys!! I actually think it’s a crime what they are doing. If it happens to you, I think they should be reported for this. It’s...

Extremely dissatisfied. After several years of good experiences with Pearl Wok, our last ordering experience was terrible. We ordered online and picked the order up, but when we got it home, several items were missing and one was wrong. When we called about the errors, the person who answered the phone was rude and unwilling to fix their mistake. After a lot of discussion, they eventually agreed to replace the missing item but only if we picked it up. The items they did prepare were nowhere near as good as we've had from them before. The sesame tofu we ordered was a disaster. It consisted of large chunks of semi-fried tofu and a container of some watery fluid that didn't resemble any sesame sauce I've ever seen. When we got to the restaurant to pick up the missing dish, they were dismissive and didn't even apologize. Sadly, their quality is down, and their customer service is non-existent. We won't be ordering...

Used to love coming here but my recent experience was horrible. First, I called to make sure they could take my part of 13 people for my birthday. They said yes they’ll have a table ready. We get there and there is no table ready and we have to all sit separately. Second an older lady is freaking out and not very welcoming. She’s rushing us and being rude. And then after waiting a while for our food, my sesame chicken tasted severely undercooked, I ended up not finishing it. And when we got the bill, we were charged for dinner prices, when we had come in during lunch hours and days. Specifically to save everyone some money. I understand how frustrating food service can be, but we were all very patient. This visit was frustrating and disappointing, plus it’s not like we have anyone to talk to about correcting it? What use to be one of my favorite places I will not be...