United Chinese Restaurant — Restaurant in Broomfield

I tried to order lunch from United Chinese for my toddler’s birthday party (8 adults and two small kids attending) through UberEats. I ordered before 11 AM and the food was supposed to arrive by 12:30 PM. I specifically searched for a restaurant that would be able to deliver to our home at that time and I only later saw that the restaurant was supposed to open at 12 PM. The order went through no problem. I then was busy trying to get myself, my toddler, and our home ready for the party. When guests arrived at around 12:15, I realized that I hadn’t gotten any notifications about the order yet and I thought that was odd. When I opened the UberEats app, there was a screen that popped up saying that the order had been canceled because the restaurant couldn’t fulfill it. But there were no notifications (my notifications for the app were on) and, most frustratingly, I had not received any call from the restaurant. If they had called me about the order and said that they needed more time, I would have been totally fine with that. But since I only found out that the order was canceled during the event, I then had to find another restaurant nearby that could accommodate everyone’s dietary needs, have everyone look at the menu and tell me what to order (not a fast process for 10 people), and then go through the process of ordering and picking the food up. So we ended up only getting food to our home over an hour after we were supposed to eat and by then some family members had to leave with their small kids without eating. There may be a fault with the app as well, but regardless, I don’t understand why the restaurant didn’t just call me and explain the situation so we could figure out a fair solution. It was incredibly unprofessional to just cancel with no communication, leaving us...

I have been here multiple times on account of my senior home. Just about every time I come here, the staff seems to have an attitude. When I came in, I struggled to keep the door open while pushing my residents chair through. The woman at the counter who ended up being our waitress watched me as she dealt with another customer. I told her we would be a party of 7, and she told me to go to the middle table. I tried to explain we would need to move chairs. She motioned over towards the center area irritably and said, "Just go to the middle." There was a table seated only for 6. So I moved a table over myself and moved the chairs over as well. Our waitress didn't come to take an order until about 10 minutes into sitting there, after which she straight skipped over drinks and asked if we were ready to order. She did not ask how we'd like our check. When I was asking to split the check, she was able to split Mine and my coworkers bill from the rest. But then, had the excuse that she couldn't separate the rest because it's "too much". And I wholeheartedly believe it's because they wanted to keep their minimum tip where it was, but the worst part about that is that my residents are kind people, and probably would have tipped them more in all after splitting their checks. But since there was so much confusion, instead of helping my residents do their usual 18%-20%, we stuck with the restaurants minimum 13%. And not even out of spite. It was literally because we had too much confusion to figure out with their accounts. I wish we had better service here because my residents honestly enjoy the food from here, but the service and lack of patience and minimal respect you get is astounding and...

Wish I could tell you how the food tasted. Ordered over $100 worth of food from here and when the driver showed up? There was 1 order in the bag. Not what we ordered at all! Called the driver to verify that she didn't give us the wrong order, and that was the only order she had. Called the restaurant and they said they'll remake it and we can come pick up. After spending about $30 on delivery. I told her it was unacceptable and she told me to just call the grub hub driver to go back and delivery it for free. Absolutely NOT! She did say that they gave her the wrong bag though. They were not willing to help the situation at all. They also tried to change our order price and charge us after extra because the menu price was wrong. 1) the menu price was $9.95 on THEIR menu, while we paid $14.25 on grub hub (plus their delivery fees, service fees, and "other" fees. I found that unacceptable as I do not control what the prices are and what they're not. We eat Chinese food often and these people are OFF our list. Some absolute bull to try and change the price and then say we can go pick up. So many things wrong with this! Admit to giving the wrong order, charging an extra charge for their mess up and then not even taking responsibility for their mess up.

IF YOU WANT GOOD CHINESE, GO TO THE UNITED CHINESE IN THORNTON! DO NOT COME TO THIS LOCATION!

Grub hub refunded our...