Cevi Chelas Alton Gloor — Restaurant in Brownsville

My husband loves this place, so I didn’t mind picking up an order for him. I waited 5 minutes at the drive through line before anyone came to the window. It only got worse from there. After 15 minutes of being in drive through window, I paid for my order thinking this was an expensive meal. $19 for ceviche (for one). After speaking with my husband, turns out I was overcharged. The meal was supposed to be $11. No big deal. People make mistakes. So I call the restaurant and explained the mistake and was quickly directed to the women who to my order. Right away it turned into an argument and she proceeded to blame me since I signed the receipt! To make it right, she suggested I return to the restaurant and purchase something else that was equivalent to the $8 overcharge! What bothers me about this whole incident was it didn’t have to turn into that! Just right the wrong! Just agree there was a mistake and move on! Finally, in the end, she agreed I could stop by and have my money returned. When I later went back to the restaurant (after waiting 20 in the drive through line), she gave me my $8 crumpled and didn’t offer an apology. If you decide to go to this place, pack your patience; you...

First off the curtesy tostadas weren’t good at all. We ordered a sopa de marisco and had no shrimp and certain pieces of fish were soggy like if it was old soup. we also ordered fish chicharrón and the first was super dry and chewy. When we asked the waitress about the the fish being chewy she said that that’s they way it should be when clearly it’s not. Did not hesitate to at least go check with the cook or anything. To top it off, we had ordered bread with our food and they have us tortillas (wrapped in foil paper) we opened the foil paper and called her to let her know about the bread and she replied with “you should’ve told me before opening the foil paper”. How were we suppose to know what was inside the foil paper?!? So rude, customer service and food was trash. Just go down the road to El Amigo Seafood. Way better food and great...

I went with a friend. We both ordered ceviche. It was good. But then I ordered a shrimp plate to go. But only wanted fries and shrimp (obviously!). I didn't want the hush puppies or rice because my son doesn't like it. But when I placed the order, my friend said I should still take the rice and hush puppies. When we were leaving, I went back to ask if I could have the rice and hush puppies on the side. She said she would need to charge me for it because it would be an order. I was like, so you gave me a discount on my shrimp plate? She tells me no! But yet she was gonna charge me for asking for it on the side. Smh. Makes no sense to me. Never...