Dunkin' — Restaurant in Brunswick

I do not understand why the owner chooses not to be there especially with hiring shortages, product shortages, etc. When I go during the evening hours, that is to say after 3pm, the Brunswick location seems to run out of product. I find this interesting because when I frequent the business on Altama Avenue during the day (before 3pm), there is normally a delivery 18-wheeler parked out back bringing in product and my orders are never an issue. I am guessing it is because there is no leadership in the store and the franchise owner "believes" they are making money (or not) based on staff. I am here to say that the staff in the evening hours do not work hard at all. If I am the only car online, it takes forever to make my order which normally is done by the time I get from the speaker to the pick-up window. I normally only order one item so this is mind boggling to me. Sometimes when there are 2 to 3 cars online, they make the cars wait until the car at the window has left and then they take the next order and then wait for that car to completely leave the drive through before taking another order. Many times, not just a couple, the staff at the drive through will say: "At this time we are unable to make "this", or we cannot make "that". This is the most frustrating. I have to mention that if I go in the evening and they are unable to make my order, if I go the very next morning, early, they now can make it. I have spoken to some of the nicer staff that there are workers who just are there for the paycheck. The reality is that the staff is doing a disservice to the customers and the franchisee. Just my 2 cents. I am surprised there are no "check rides" evaluating their own business. Thank you...

Had to make a u-turn to get to it because I passed it. Once inside, I see 5 people behind the L shaped counter which also holds ice cream for the combined businesses. There are 2 other customers already inside, waiting to get ice cream. The 5 workers that I see give the impression of being busy. But they haven't done anything that I can tell. One comes up and grabs donuts, shoves them into a bag and hands it through the drive through window. Two others have walked over to the DD counter and noticed me but walked away. One employee finally said that someone will soon be with me around the 5 minute mark. Then she went and helped the couple who was still waiting for their ice cream. So finally someone came to me and I got to place my order. All I wanted was a simple iced coffee, so it was quickly done and I was back out the door. I really wanted an iced coffee, that's why I waited. I think however that the employees in Brunswick have the wrong kind of customer service mentally. Not just at this establishment, but others I've been to as well. It's as if the customer should be grateful for their presence, when if it wasn't for my presence, they wouldn't have a job. I have been in the customer service industry for 20 years. There can be ugly customers. Not all customers are right, and their way doesnt always work. Having a customer wait a long time is shameful to the company. As an employee, you are the face of the company, the representative. I don't think the employees in Brunswick have been trained in...

12-8-23 I walked into a Dunkin Donuts to get serviced for a cup of coffee. No on greeted me or told me they were busy. I am an African American woman. A white man came in behind me and was serviced immediately. I stood at the register for 10 minutes no one stopped to service or even acknowledge my presence. I was the only customer in the restaurant. Finally I ask one of the employees would it be easier for them if I made a mobile order because I had been standing there a long time. She said they were short staffed (I counted 5 people) and no one could work the register. That yes I need to make a mobile order to be serviced. I sit in the restaurant and try to download the app to my phone when 2 other white women enter and go the the register. They are immediately helped. Soon a line forms and no one says to me we can take your order now. No one greets me still. All those people got helped and i had to download an app . I had to leave without being serviced. Do NOT go here if you actually want good...