Buckland Pizza House — Restaurant in Buckland

Update: Since this review, Buckland Pizza has made an obvious effort to be more polite and better order service. Thank you for the improvements and friendly customer service.

The food here is excellent and the price is always fair. However, the customer service and the atmosphere inside the place is terrible. Everytime I call to place an order I can never seem to get ahold of anyone. If I do get ahold of someone, its either a big inconvenience for them to take my order or the lady gets upset I have to have her repeat herself over and over again because she's not fluent in English or can't be bothered to put in the effort to enunciate. They're crazy busy all the time so I used to let it slide but now I'm so sick of this attitude and lack of effort. I would give them 3 stars for the excellent food but the customer service is so bad its overwhelming. Buckland Pizza was always greatly admired by the locals and by my family...

Stayed in Shelburne Falls last week. Night 1, let's walk to the pizza place across the bridge, best decision ever, best Moussaka pizza I ever tasted in my life. Night 2, well let's try another, we call and being considerate ask if 35 minutes before closing is too late to order, nope as long as you pick up before closing, which we did, and it was ready and hot. Awesome customer relations, most places just blow you off. Chicken ranch pizza was phenomenal. Night 3, well, what the heck, let's order 3 different pies and have a nice dinner on our last night. Hawaiian, Moussaka, and Steak. All 3 were amazing, we drove 6 hours home the next morning and we couldn't wait to heat the leftovers in our oven. I highly recommend Buckland pizza house, because I never in my life ever ate at the same restaurant every night during a...

Topic: Pizza For a Shelburne falls/Buckland establishment… horrible! Dominos is by far much better, which speaks volumes. Veggies were NOT FRESH! We got some pineapple and jalapeños, NO FLAVOR can very much tell it’s cheap and canned. Which is very strange to me, so many of the restaurants use fresh produce and the stores around town provide as such. It looked as if they just threw the pineapple and jalapeños right onto the pizza, and the cheese came off very easily as well! And then breaded chicken. Not sure if there was a choice in grilled or not but was not offered. And the breading for the chicken was super soggy. Tomato sauce no good ether… very disappointing Buckland pizza. Lots of their other foods are great! Burgers expensive but good and best salad you’ll get. Was hoping for more. Won’t be buying...