Dutch Bros Coffee — Restaurant in Buda

I will never come to this location. The person taking the orders did not follow their zig zag pattern of taking orders & instead took 2 people that were in the same line then proceeded to take the person behind me. & there was no way she overlooked me because she waved at me to make sure I saw her before she crossed to the other line. So when she proceeded to take the person BEHIND ME. I rolled down my window & said "excuse me, are you going to take my order?" Then she tried to pretend like she made a mistake then proceeded to try to tell me "oh well the way we take our orders is we go in a zig zag" & I said "yes I see that & you did not do that you took 2 people in the right lane then came to the left lane & tried to take the car behind me" Then she goes "oh do you want me to get my manager?" then walks off to get her. Like no. I want you to take accountability for your poor customer service. So the "manager" comes out & is extremely dismissive & tries to tell me the same thing about the zig zag. I informed her that her employee did not follow their way of doing things then proceeded to take the car BEHIND ME without taking my order. She had nothing to say when I told her that. No poor excuse to be given about that. Then goes "well im sorry if that was your experience" I said "no not IF. That was my experience". Then she goes "oh well I'll just go ahead & take care of this drink for you if that was your experience. Have a nice day." Then walks off. I will NEVER come back to this location. The employees at the location in Kyle are soooo much friendlier & more efficient that even when it's out of my way I will still go there. This place put such a bad taste in my mouth that I don't even want this drink anymore. & I hope that employee & that "manager" have an experience that makes them feel the way I did today & that they remember this review when it happens.

Friday May 9th, 8:15 - 8:30am The employee with the gap in her...

Exceptional Service from Sarah with the Green Hair!

I had the absolute pleasure of being helped by Sarah (yes, the one with the green hair — impossible to miss and even more impossible to forget!). From start to finish, her customer service was nothing short of phenomenal.

Sarah greeted me with genuine warmth and a contagious smile that instantly made me feel welcome. She was incredibly knowledgeable, patient, and truly went above and beyond to ensure all my questions were answered. It’s rare to come across someone who clearly loves what they do and takes pride in making every customer feel like a priority.

What stood out the most was her attention to detail and how effortlessly she turned what could have been a routine interaction into an enjoyable, memorable experience. Her vibrant green hair is just the cherry on top of a bright, positive personality that shines through in every interaction.

If every business had a Sarah, the world would be a much happier (and better-run) place. A true gem in...

We tried it once and that’ll be it. The line was kind of long- 10-15 cars- they were walking around with a tablet to take orders, but they don’t ask a name or anything to identify your order. After ordering we were in line for 30 minutes (expected on a sat afternoon) and assumed when we got to the window our drinks would be ready- nope. They asked all our drinks again and made them why we sat at the window. What other drinks were being made while we waited in line (after ordering)? So confused on how this place will survive business process wise. The worst part is they then got our orders wrong…and the coffee was a disappointment. Ordered the Annihilator (choc macadamia) + Carmel and it’s just taste like they added a bunch of half and half to coffee. No flavor and didn’t drink too much of the large I ordered because I couldn’t do that much...