Great staff. Great coffee. Great experience
Update - lately I've been really disappointed with consistency. Several times over the past month or so my drinks have been made wrong. Sometimes I just deal with it, but other times I ask for it to be corrected and usually get a unfriendly response and the drink is made wrong again!... I worked at Starbucks for 3 years in college. If a drink was made wrong we would be more than happy to fix it and make up for the mistake trying to give the customer an even better experience. Mistakes happen. It's how they are handled the determines good customer service. So I felt the need to update my original review. I've written corporate a couple of times. I'm really concerned about consistency and customer service. This location used to be 5 stars. Now it's unfortunately a 3 star on most occasions. Hope to see change in management and operations. Also forgot to mention.. if your in a hurry your better off driving to the Starbucks in south park meadows and walking inside to get your beverage. On multiple occasions I have waited in line for near 20 to 30 minutes. Come on Starbuckd I know you can do better start taking pride...
Read moreFirst of all im sick cant get out of the car so placed online order but from whenever i pushed drive thru to the checkout it changed and i didnt pay attention to it hey im human made a mistake, but its not gonna cost you nothing to grab my two drinks ur on the clock anyways....after wating for 10-15 minutes for the order in drive thru, i told the lady i was here to pick up order for isaac,she comes back to the window says she dont see it tell her i made it online and she like u didn't say anything at the ordering box but no one answered there was two cars that pulled up as well so i thought it wasn't working..she finally went to get my order when she comes back hands me one and i tell her its two drink just to verify and she like yeah i know but i only have two hands and starts being smart mouth I didn't ask for any of that and I wasn't being rude cause it was my fault for not checking to make sure drive thru button was pushed but there no need for the smart mouth ..but its fine this is why i always go to Dutch now i only went cause my daughter loves Starbucks but dont worry what yall have we can get at Dutch with no attitude or...
Read moreHmm, see the pic of my Double Smoked BACON sandwich. Somethin' missin'!? Didn't realize til already home. I don't recall telling them I'm Jewish and/or Muslim!?? It just came this way, as well as no longer warm. So, my room temp sandwich, missing the main ingredient, was ready and cooling off, prior to my regular cup of coffee, literally ONLY coffee and a cup, had not been started at all when I arrived at the stated time it would be. Pic provided for reference. Only Starbucks in Buda, so I'll most likely continue to patron, plus Dutch Brothers is a horrible substitute since they take an hour to make a drink.
Edit, about a week later. I ordered just a coffee, dark roast. Nothing fancy, literally a coffee. Said it would be ready in 11min, at the latest. Well, 20min later, it wasn't. And, then it was served lukewarm, just how I love it!! Come on, and got zero customer service, it was almost like I put them out for ordering a coffee, at a coffee shop. Sadly drank my lukewarm coffee cuz I couldn't wait another 20min for a single cup of coffee. I noticed that this location doesn't respond to complaints. I'll bring it up...
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