Applebee's Grill + Bar — Restaurant in Buffalo

I don't even know where to start . The app horrible the service even worse the food was cold the chicken was burnt and the steak looked like it was cut in half before it was served. The best part they didn't even put one of my salads in my to- go bag so when I get home one person didn't have salad with there meal . And there curbside pickup was a joke . I waited and waited and was told I had to come inside and get my food then I was forced to wait in line for 20 minutes. I thought the whole point of ordering a To go order was to avoid waiting inline and going inside. My family was completely disappointed. Then management offers us a discount on our next order. How is that helping us , do you think we want to pay for food and service like that again even if it's at a discount price. I responded to managements email and told them I just wanted a refund and of course they never responded. that's the type of customer service they offer. This is the second location me and my family had a issue with. The Walden location was 10x worse. The food the service and the management was just horrible. I was there with my 2-year-old granddaughter who was forced to wait 28 minutes for a plate of macaroni and cheese and when the waiter finally brought the macaroni and cheese he didn't bring my granddaughter a utensil and that took another 15 minutes. He left a 2-year-old there sitting there eating with her fingers. That's the service they provided. We work too hard for our money. Be aware the next time you decide to go into an Applebee's restaurant . It's not too much to ask that we get hot food served with a smile what common courtesy from a waiter and when we place an order online for curbside pickup. Just like a service they're supposed to provide they should bring it out to my vehicle I don't believe that's too much to ask and that is the reason why we would never return...

WOULDN'T EVEN GIVE 1 STAR BUT UNFORTUNATELY I HAVE TO... ABSOLUTELY WORST EXPERIENCE MY FIANCÉE AND I HAVE EVER HAD IN BOTH OF OUR LIVES! WAITRESS WAS NOT ATTENTIVE, OR PROFESSIONAL COLD STALE OLD FRIES. SHE TOOK FOREVER(AT LEAST A HALF HOUR) TO BRING MENUS AND TAKE ORDERS FOR DRINKS. FORGOT MY FIANCÉES ORDER OF BEER(4 TIMES) ONLY REFILLED HIS DRINK 1 TIME . WE AT A BAG OF SALT AND VINAGER FROM THE STORE WE STOPPED AT EARLIER BECAUSE SHE DIDN'T BRING OUR APPETIZER LET ALONE EVEN ASK UNTIL HE FINALLY GOT HIS 2ND BEER JUST ABOUT AN HOUR OF BEING THERE STILL WITH OUT MENUS OR HE TAKING OUR ORDER. THEN WE ORDER ALL YOU CAN EAT 14.99 FOOD WAS COLD SHE FORGOT HIS BLUE CHEESE OLD FRIES AS I MEANTCHEND NO KETCHUP. WAITED AT LEAST 20 MINS WITH 2 EMPTY GLASSES AND WAITING FOR NEXT PLATE FOR ALL YOU CAN EAT AND WHEN SHE FINALLY BRINGS IT THERE WERE NO FRIES AND WE ORDERED CELERY AND WOULD HAVE PAID EXTRA WHICH SHE FORGOT. MAYBE THAT'S A PRETTY GOOD REASON TO WRITE DOWN ORDERS. LA ST BUT NOT LEAST I WANTED TO ORDER A OREO SHAKE AND I WAS TOLD NO BECAUSE THE CAR WAS CLOSED. AND IT WAS JUST AFTER 9 PM . AS WE ARE READY TO LEAVE, I GO TO CHECK OUT and HAD 2 GIFT CARDS 1 HAD 15.OO AND OTHER 50.00 SHE TAKES THE 15 OFF THE ONE AND AAYS THE OTHER WASN'T WORKING AND THROWS IT OUT!!!!! WHAT A ABSOLUTE DISASTER WILL MOST DEFINITELY NEVER RETURN. I GOT IT OUT OF THE TRASH SHE SWIPES IT 3 TIMES AND THEN SAID IT WORKED. AND SHE ASKED IF I WANTED TO LEAVE A TIP AND HANDED ME ANPEN SO I CAN WRITE IT ON THE RECEIPT 🤣🤣😂

I WOULD NEVER RECOMMEND GOING OUT FOR DINNER OR ANYTHING ELSE FOR THAT MATTER TO APPLE BEES IN DELAWARE( WHAT A GREAT DATE NIGHT MY FIANCÉE AND I HAD) MORE LIKE A BIG WASTE OF MONEY AND TIME. OBVIOUSLY IT WAS A LESSON LEARNED. AND A ABSOLUTE DISAPPOINTMENT. WE'RE DEFINITELY...

If you're a local, you know about this Applebees. I wish it was good things to say. When brought up in conversation it's always "Yeah I'd go to Applebees, just not the one on Delaware."

I'll list some personal experiences that really encapsulate how this specific location operates. One simple time matter, another fairly health concerning.

The serious one: The place is straight disgusting, like actually filthy. Bar flies EVERYWHERE. You cannot order a drink without finding at least 2 bugs MINIMUM in it. You actively see them flying throughout the restaurant. It's not enough of a 'priority' for them to care about. If you've ordered a drink at Applebees, you've eaten bugs. I'm sorry to be the one to bring you this news.

Not nearly as serious: Placed an online order for pickup, after confirming their close time was in 30 minutes I walked up, arriving near the door about 6-10 minutes to their close time. As I walk to their carryout door I see an employee make eye contact with me, rush quickly to the door I was heading to and lock it. Maybe they assumed I was going to try and take a table in their last 5 minutes, But either way, instead I was denied my food I had already paid for, was ignored at the door and locked out of the establishment when they shouldn't have been closed yet.

The Employees: Hate their job. Bartender's seem like they're not completely miserable but most of the serving staff seem like their 5 minutes from quitting on the spot and I don't blame 'em. The entire culture of this bar/restaurant is 'decrepit decay', let's microwave your chicken in the 2010 microwave while we waft away the bugs from your drinks and have it served by someone who is deciding if life is even worth it...