Breezy Burrito Bar — Restaurant in Buffalo

Went here on a Sunday 9/18 around 1:15 pm. It wasn’t really busy but you could tell they were short staffed. One waitress, one bartender, and two people in the kitchen. We got seated outside. Then it was a long wait to get water, then another wait for them to get our order. Fine. Chalking it up to being short staffed.

Then other people’s food and drinks were out. At one point the waitress was talking to the people in the other table. Then she came back again with shots. Then she took the shots with the customer. She was saying something about cheers and wanting the restaurant to be less busy. Talked about how she was working in New York City but because of the pandemic and a break up she went to buffalo. Fine. Story time. But then we haven’t even been brought our appetizers. When it finally came (queso and chips) it was the saddest looking plate of chips I’ve seen. It wasn’t really hot. The queso looked like it came from a can. It wasn’t even that warm and looked just pathetic. I don’t know if the owners or whoever thought about what to serve in this restaurant have ever been to the south but this is NOT how you do queso.

Then another forever waiting for the food. At this point we have been seated around 45 minutes and all we have are waters and chips. I asked for an ETA and she said she will check. The next time she came she said the kitchen was backed up. I told them I’ll pay for the chips and I’m going. It took another ten minutes just to run back and forth from the kitchen to get the ticket. I was even told that “it’ll be out in five minutes do you want to wait”. I have had enough so I said no, I just want to go.

No warning that the kitchen is backed up. There were lots of tables with people waiting inside and outside. And here’s this server taking shots and sharing life stories with other customers. Couldn’t believe it. I wanted to pay in cash and go, but I made sure to pay with a card to have proof I ate here. An hour wasted because of a poorly run restaurant. Drinks are probably what keep this place afloat and people who think gross microwaved cheese...

My girlfriend and I have been regular customers of Breezy over the last year and a half and have given them multiple chances, but have decided to no longer support them after our last experience. The food is typically never the issue- which is why we put up with the poor customer service for so long. We usually order online and pick up, which is where most of the issues occur. At least 75% of the time we end up waiting for up to 30 minutes (sometimes longer) after showing up at the time we were given. The first time this happened, we waited for 45 minutes and when we got home with our food there were several items missing. We held off on writing a review because mistakes happen, so we emailed them instead. The owner replied noting they were short staffed that day but took responsibility and gave us a gift card for our order in good faith to give them another shot which was appreciated. However, after two more experiences very similar to this we are no longer supporting them with our money. It almost seems as if I’m a bother every time I pick up an order and can clearly see the owner rush to the kitchen to tell them to make the order (clearly forgotten about) even though the receipt is right by the pick up counter. The staff is always hostile and I have never felt like a valued customer. I have been told “we are short staffed” multiple times, but reading other reviews it seems like I’m not the only one. I hope the owner takes these reviews seriously because I have personally seen more than one group walk out due to bad customer service and you just lost...

We were excited to try this place on a snowy date night, and for the most part it definitely didn’t disappoint either of us! The service was outstanding from the second we got in there.

I wanted to call out the staff member esp who helped us find a table. A crawl made the scene look chaotic when we got there. She got us a table in no time and even led us through the crowd. Especially helpful being our first time there!

There’s something missing about the food and atmosphere that isn’t a huge deal. I love the make your own mule concept, and wondered if they could do a make your own taco type thing? This is a great spot for a vegetarian, and you can incorporate a lot of veggies into this corner of the food world, so just some room to continue improving here. Chips could be a lil better quality. Every one of twelve chips I ate was covered in salt.

The atmosphere had a quasi cafeteria vibe unless you were seated against the wall. Maybe it’s the setup for part of it. Also the music came in HOT around seven. Kinda took a minute to adjust. But the bar area is massive and gorgeous. Perfect for a bunch of drunk little elves and a thirsty, festive pup that was the scene tonight.

The portion sizes for everything were PERFECT. I walked away with a full tummy but didn’t want to make me cry and crawl back down Elmwood. There’s a great variety of options on the menu, and definitely enough to look forward to coming back again...