Moe's Southwest Grill — Restaurant in Buffalo

I just ordered a burrito bowl from your location today and the portion size that I got was pitiful the girl on the mainline who got me my order was very nice her portion sizes of beans and chicken were appropriate but the girl who put the rest of my ingredients on seriously ripped me off. I understand portion control but if I had said l rice bowl instead of burrito they would have stuffed that thing full. I don't think I should be punished in portion sizes for simply not getting rice considering I ended up paying for the burrito bowl anyways! I asked the cashier if I could pay for something smaller like a taco because none of my ingredients even touch the side of the bowl it was just a small pile in the center but she said quote "um no" with her attitude maybe I could just put this crappy amount of food in the burrito and take a picture for you and show you how wrong you are. they were very busy so I didn't push them but I'm seriously annoyed that I just got ripped off. I worked at Moes in Orchard Park for three years I'm pretty sure you can spare the extra clump of lettuce that I Asked for and...

The manager, and the ladies behind the counter are usually pleasant, and helpful. But it's apparents, That it isn't in their nature to be this way. They have to try and be accommodating. Some restaurants have a staff, where the people are naturally friendly and welcoming. Really not the case here. And that isn't to say that they are mean or disrespectful. They're simply not enthusiastic about the work they do. Food is pretty good, certainly better than most fast food. And it is fast, I've never had an issue at this location with them taking too long. I'm still just confused over the difference between a homewrecker, and a regular burrito. It seems to be based on whether or not there is guacamole. Which shouldn't be that much of an upcharge,. Burritos at most places, have gotten smaller. And that is not...

This location is absolutely terrible! Maybe don't mark an online order as completed for pick up if you haven't even started it. If I wanted to wait 25 minutes I would have ordered at the restaurant and not online. Then after waiting an extra 25 minutes I get home to find the chip bag not even a quarter of the way full when I ordered and paid for a bowl of queso.

Plus every time we do sit down to eat the place is disgusting, never a clean table floors always covered in garbage. Multiple times the drink machine has been broken but they dont bother to tell you when you order and pay for drinks and refuse to give refund.

I'm done with this location! Management really needs to take a good look at its employees...