Ricottas Pizza Niagara — Restaurant in Buffalo

I am very disappointed in this place. I order from this place a lot. I leave $5 tips every single time, but today 02/26/2021, I decided to leave $7, because I'm confident in their food and customer service. I ordered a fish fry dinner -w- no hushpuppies because I don't care for them, and an antipasto salad. I waited over an hour and received cold fish and fries. Everyone knows how bad cold fries are, even if you reheat them. The fish was cold and doughy. I ordered through "Slice," as I always do, they contacted the restaurant and all they did was issue an apology on their end. They've lost a loyal customer, I will not be patronizing this establishment again.

UPDATE: Went back on my word and tried them again. Spent my last on a bacon burger sub and fries. Requested plenty of mayo so it wouldn't be dry. Not only did I not get extra mayo, but the hamburger meat was burnt, like I bit it and it was burnt tasting. All they offered was 50% back. I honestly will never patronize them again. Hard bread, dry with burnt meat is what I received, after months of patronizing and leaving $5 tips every time.

FINAL UPDATE: Went back on my word, and patronized them again. Up until yesterday, the garlic Parm wings are usually nice and saucy. This time they were bone dry, even with pictures they denied credit for the wings. They had nothing but parmesan on it. Pictures will be attached. I'm done with them. I've been a loyal back to back tipping customer for almost a year. They are always forgetting something, mainly my ginger ale, or Gatorade, etc, and I still patronize. I'm over it.

I have a job, otherwise how would I order food. Some times the food is okay, and sometimes it's not. I actually work in the food industry. How dare you assume I don't work, so ignorant. I don't want free food, I don't know anyone who tips everytime for free food. How about practice "Good Customer Service" and make the food the way the customer asks. I make it my business at the restaurant I work at, to make sure their food is made to their liking. Because that's the problem, I'm spending money I earned working on subpar food, because someone didn't follow instructions in what I asked for. Out of everything I've ordered, there were a hand full of messed up orders that I complained about. I work very hard at my job, more than ever because like most restaurants, we are severely short staffed. I'm the best, fastest cook they have and a lot of the work load is on me. So, when I get off work, I don't want to cook, so I order food. On a side note, I went to college for Culinary, so my skills go far beyond, dry wings, dry subs, thick nasty pizza, and not following customer's instructions, then get mad and try to demean them when they post negative reviews. I keep ordering because unfortunately, the food is a hit or miss, I try to support local small businesses, because I respect the industry.

Oh, I didn't notice my "Black Thumb" was in one of the pictures, no wonder you figured I had no job. I forgot none of us blackies work, we just live off the white tax...

I experienced terrible customer service more than once from this pizzeria. The first time I ordered fifty wings from them, I split it half garlic parmesan, half teriyaki. After I arrived home, I discovered there is no celery or blue cheese included with my order. I tell them over the phone that, and they tell me to come back. They give me some. But nothing extra, despite having to go to Ricotta's a second time.

For your information, they charge a fee to split the sauces for the wings.

Today, I placed my order through the Slice app. I requested pepperoni and mushrooms on my large pizza. For the additional instructions, I requested beef pepperoni, instead of the normal pork they give because I'm allergic to pork. I was charged $1.49 for a service fee.

After i placed the order, I got a call from Ricotta's saying that it will be an additional $3 for beef pepperoni "because of the cost." But there was no notification on the Slice app that beef pepperoni costs more. It ended up being $2.72 total for beef pepperoni (they counted it as a custom item). This was aggravating, and affected my experience.

I walk to Ricotta's, grab my order, walk home, open my pizza at my house, and find that there are no mushrooms are on my pizza. My father and I were displeased.

I call Ricotta's tell them to remake my order, and then I tell them I want an additional item on top of the pizza for the hassle (having to wait an additional 20-30 minutes for a new pizza, and having to walk back and forth between Ricotta's and my house). I get there, receive my new pizza, then ask the cashier to speak to the manager on duty. The manager arrives, then I submit my request to speak to her boss because she told me she cannot approve an additional item for me without permission from her boss. The manager on duty told me "they're not available; they're at an off-site function." I ask her if she can get in contact with them. She said, "No. Sorry."

Overall, it was an awful experience, and I'm unsure if I'll order from them again in the future. The extra fees made the situations worse. All of this is true, and if I'm able to post pictures about today's...

I ordered online and in the special instructions section I wrote “light sauce.” The person at the counter wasn’t nice at all. I told her I ordered online. She opened the display with slices already in it. I repeated that I had ordered online 1 slice w/light sauce. Her exact words were: “ We don’t make 1 slice with light sauce.” I told her that their website should make that known. The first slice she pulled out to give me looked like a slice of DiGiorno pizza (doughy). The next piece looked hard as a rock. When I said I didn’t want either one of those slices her response to me was, “Well what do you want me to do?” I said, “I would like a refund.” She said that I need to contact the third party I ordered from to get my money back. Then she shouted to the cook to come from the back to deal with me because she’s done.However, once the cook came from the back all of a sudden she wanted to tell her the situation. I told her and I quote l, “You said you were done, so take care of the customer in front of you and not over here. I came home contacted the third party and explained what happened. She contacted them and once she got back on the phone with me she said I would receive a full refund and apologized for the horrible experience I received at Ricotta...