Tim Hortons — Restaurant in Buffalo

We were on our way home from a vacation in the Toronto area. We grabbed lunch in St. Catharines and drove back to the States. The border crossing at Niagara took awhile to cross, July 5th in the mid-afternoon, we expected it. I tried to get out of Buffalo area as far as I could before I stopped but I really, really had to pee!

I ended up stopping at this TIm Horton's because I could go no further and they were less busy than McDonald's. I parked, headed to the restroom and an employee sitting in a booth or chair said they lost the keys to the restroom and she, another lady behind the counter, will have to unlock it. That was not something I was used to so I patiently waited for the lady in front of me to order. I actually let her in the door, older lady with a walker/chair thing, she took her time.

I danced around a lot and my son came in a few minutes later and I told him he better go to McDonald's. He too didn't know how the locked restroom doors worked so he apparently went and stood outside the restroom door at McDonald's. Meanwhile, I'm at Tim Horton's about to lose it in their dining room. A couple comes in behind me and waits for about a minute. The older lady finishes her transaction and the girl at the counter doesn't even look at me and begins to take the couple's order that just walked in the door. For real, like I didn't even exist!

I don't know what to do, I'm not sure I can make it to McDonald's, don't even know if I can get into their restroom. It was the only thing I could do other than wait and I was running out of time. I walked out of Tim Horton's and gave them a "thanks for nothing" kind of wave. It wasn't really a rude gesture but I wanted them to know I wasn't happy. The two employees behind the counter started yelling at me as I walked out! I'm in my mid-40's and my days of acting like a punk are long gone. But I ended up giving them the bird as I walked (briskly) in front of Tim Horton's on my way to McDonald's. I couldn't help myself.

I get to McDonald's and I see the number pad on the doors. I was starting to panic because they were busy! When I got close to the door I could hear someone washing their hands. I waited a few seconds and it was my kid that opened the door! I was soooo thankful it was him! I hurried in and dealt with my problem, a huge relief, all was okay again. Props to McDonald's for the clean restroom. Thanks to the McD's the employee that saw my son standing by the restroom door and letting him in.

I read some older reviews of this Tim Horton's and found someone else that had a bad experience trying to use the restroom at Tim Horton's. I feel bad for anyone else in that situation. It's a toss up, Tim Horton's or McDonald's. I choose the wrong one because it was less busy. Those Tim Horton's employees were bad, actually, they were awful. They knew I needed in and...

I went to this location around 720pm on Sunday 06/11/2023. I had an emergency to use the restroom, extremely urgently. I asked politely to use the restroom before placing my order to avoid an accident. The African American female, which is all of have to describe her because she laughingly refused to give her name. She yelled, It is company Policy to pay first! I then ordered a regular medium coffee. I said, in distress there are rules and then there is logic. She said, rudely "excuse me you better not be getting smart!" She dangled the keys to the bathroom as I am hunched over. Flaunting her authority over the bathroom. And she threatened to deny access even though I purchased the mandatory beverage. Once finished, I calmly walked to the counter. A young gentleman said keep it moving! I ignored the irrelevant gentleman. I stated that this is not how you treat a fellow human being. I could have had an accident, it was an emergency. The young Hispanic gentleman Said "that is a You Problem". I passed the drink back and said I will never be back here again and wished I used the restroom at McDonald's. Then he said with a smirk, "thanks...

For service if I could give zero rating I would. Stuff from this location is super rude. The 3 black ladies working their had no customer service. We came from Pittsburgh to stop in Tim Hortons get a coffee and use the restroom. These ladies very rudely said you have to buy first while I needed emergency restroom after a long drive. Of course we wanted to get a coffee while my cousin already was standing on the line up. Ordered coffee no restroom allowed while they lost our order in between. These people has to be fired or replaced...more like sent to Canada and see how we treat the customer. Will never come back to this location in USA. We thought it's our Canadian brand and what could go wrong but it did. It's against law to stop someone who needs to use the restroom. Where is your humanity Tim Hortons in USA? Even paid customers has to go through this nonsense. Fix your location...