Wendy's — Restaurant in Buffalo

I go to this Wendy's at least one to two times a week in the early morning at around 6:45-7am. The food is always good however the service is not always good. It can take up to 3 minutes before they respond to the drive thru. Sometimes there are 1-3 cars lined up behind me to order. This morning the wait time was short HOWEVER the person that waited on me was rude and obnoxious. She spoke so fast I couldn't always figure out what she was saying and when i got to the window she was very abrupt and rude. She thrust the food at me in a bag and walked away. The young lady taking the money and making my coffee was polite and even smiled. I asked her if the other person was ways so rude and obnoxious but obviously she did not respond. It will be a long time before I go there again. I prefer Wendy's over McDonald's but for the money I spend I prefer not to start my mornings with attitude from a disgruntled employee. As a nurse for over 40 years there is no way I would have treated a...

Go through drive-through, Ordering a biggie bag. (I’ve worked at Wendy’s before and was a manager, I know what’s on the burgers). I ask to ADD Ketchup, pickle, and onion. What’s happens? I get only ketchup, pickle, onion (no mayo, tomato, or lettuce, which is what comes on it). now, I can only figure this, because people listen at fast food, rather than read the screens like they’re trained. So I go back through and let them know. What do they do? They TAKE BACK the burgers and throw on one tiny slab of lettuce and a piece of tomato, And add no mayo. There was mustard on the which doesn’t come on the sandwich. Policy refrain from taking food back through the window, And they threw on some thing that I very well could’ve been allergic to.

Normally, I could care less, but for a manager to act that way and seeing a mess up, and taking it to fix it, and not doing it the correct way, There’s something about that doesn’t seem...

I’m sure the food is fine here just like every other Wendy’s. I’m killing time waiting for my kids trying to do some work on my computer. Unfortunately I have a bad battery that only lasts 15 minutes. I bought a $3.25 beverage in order to do some work there on their wifi and charge my computer. Unfortunately they turn off the plugs in the seating area. They turned them back on for me, but turned them back off after an hour and my computer died. I get it. They probably have a lot of poor people who loiter and charge their stuff, but I’m paying $3.25 for a drink because of the electricity and wifi. Next time I’m going...