Dunkin' — Restaurant in Bullhead City

On Monday morning, I ordered a box of 10 Munchkins through the mobile app. When I arrived to pickup my order at 9:15 am, there were cars in the parking lot and people inside. But the drive-thru had cones blocking it and the doors were locked with a sign posted "Closed due to lack of employees". However, my mobile showed that I was charged for the order I couldn't pickup and the purchase posted to my bank. I contacted corporate through online chat and got a message "Will respond within 24-48 hours" I have yet to hear from corporate. HOWEVER.. today is a new day! I went back down there and, lo and behold, Dunkin' is open! Walked in and was immediately greeted by the person behind the counter. I asked for the manager and was informed that there was no manager available. So I asked to speak to the person in charge and she said "I guess that's me!" I explained the situation and she was very accommodating. She explained that they were currently out of Munchkins and could either give a refund or donut instead so we swapped out the unavailable 10 Munchkins for a half dozen donuts. The display was full of product, looked great and were delicious. Dunkin' could have dropped the ball completely and this review would have been of a different flavor (pun intended) but thanks to this great employee, a lemon was turned into a great lemonade. The "powers that be" need to hold tight to this employee (I wish I had got her name), give her a raise or promotion or both. Thanks to her great customer service acumen, Dunkin' has secured my loyalty in a town with many other...

When I make an order several miles away (and it tells me I should wait to be closer but I dont) and I arrive and my order isn't ready, and I proceed to watch them take new orders at the drive through and fill those orders as well as people walking in, while I'm standing there waiting for something that was supposed to be prepared before I arrived... poor service. Then they don't even know how to do a refund for a mobile order because I had to get to work and was tired of waiting for them to serve everyone else. Left and had to call corporate and then told it takes 10 days to...

I called to place a pick up order for two of each kind of bagel. I was told they could not sell me two of anything except for plain and everything bagels. When I asked why, they said that they only make two of the different kinds of bagels and they couldn’t sale me both of them because what if somebody else wanted one….. what?!! It’s pretty clear why they have such bad reviews. To turn down a paying customer because “somebody else might want one“…. Somebody needs a lesson in sales. Whoever owns this location need to do training. Their manager is literally...