Domino's Pizza — Restaurant in Burbank

Absolutely fantastic experience with curbside pickup at the Burbank Domino's! From the easy online ordering process to the seamless pickup right outside the store, everything exceeded my expectations. The website was incredibly user-friendly, allowing me to smoothly navigate through the menu and customize my order with pizza, tots, and cheesy bread. Upon arrival for pickup, the service was prompt and efficient, with the staff being exceptionally courteous and ensuring that all safety protocols were followed. The food was outstanding - the pizza was hot and fresh, with a perfectly cooked crust and generous toppings, the tots were crispy and flavorful, and the cheesy bread was delightfully gooey and delicious. Furthermore, the customer service was top-notch; the staff made sure my order was correct and handled everything with professionalism, making the entire experience hassle-free. Burbank Domino's has definitely set a high bar for quality and service, earning a loyal customer in me and a...

Angie who works there she’s sooo unprofessional and unhelpful and so rude. We placed an order yesterday on november 14 at 10:15pm with another lady we told her our exact address and somehow she didnt change it and left our old address we tried calling the driver at 10:40pm cleber we tried calling the location 11:32pm and she left us on hold for 15 minutes we called again and she is saying why are you calling an hour later refused to give us our refund when they are the ones who messed up. I really hope you do record all the calls and check the cameras and if you are the managers or any superiors i really suggest you fire that lady who is answering the phone as she is useless in her job and give her more training as she doesnt have customer service skills....

I wish I could give them no stars. I'm now almost an hour on hold to get a refund for an item they didn't deliver. I asked the delivery driver where my salad was, and he told me to call the store. So, naturally I do, however, they proceed to tell me, after holding for a half an hour, they only credit or deliver the item. Since it was a salad, and we ate the pizza already, we weren't interested in the credit. Domino's has a satisfaction guarantee, but apparently the manager Joe Gagliardi couldn't come to the phone because he was "too busy." Apparently, only Joe can refund, and work the ovens too. I feel bad for his employees who used as a shield because he...