ZONO Sushi (Burbank) — Restaurant in Burbank

Worst customer service ever !!!! We specifically asked our waitress to point out the cooked , deep fried or baked sushi rolls and so she did. After placing the order we asked her again just to make sure that they were all cooked and she confirmed YES. After receiving one of the rolls raw we asked her to please change this one since it’s raw we only want the cooked ones. I guess she was a new so she said that she will ask her manager. She came back and stated that per her manager ( which we than found out was just another waitress not a manger ) she can not replace our order and that if she were to take the order back she would have to pay for it from her pocket Wahoo I had never heard that one so then we told her that’s fine just leave it and we won’t eat it. Than her supposedly manager came and very rudely said that we don’t normally take orders back unless there’s something wrong with it ‘’hmmmmm there is something wrong with it it’s raw and we didn’t want raw ‘’ She grabbed the plate from the table and just took it back and never asked if we wanted to get something else. We kept looking for our waitress to order another plate or get a refill but none of them came back to our table to see if we needed anything. I will never go back to this place again because of the service that was provided you lost a loyal customer. I will not recommend this place to anyone ever again....

I come here with a group as small as 3 guests and as many as 8 guests. A table is always available, l've never had to wait more than 10 minutes (give or take). There is a back room with tables and booths, better for large parties. The front of the restaurant is lined with booths and a bar. Restrooms are available for customers. There are no stairs so this place is handicap accessible. The staff always greets you as you walk in. Always very kind and on top of everything. Service is fast but never rushed. The noise level is pretty quiet with conversation going on between other diners. If you want some selection to your meal I would suggest the lunch/dinner special. It comes with miso soup, small salad, California roll pieces, fried cream cheese wanton, fried potsticker and two items off the specials menu. just the right amount of food. Ingredients are always fresh and cooked perfectly. If you have a hankering for some rolls the menu is extensive. They are great with customization if you need to remove or would like to add an ingredient. (21+) Try some sake. Always comes cool and is fun to share with some friends. My favorite item on the menu is the beef bulgogi and garlic edamame (it's packed...

I really liked this place. It seems to be a local favorite. We were there on a Wednesday around 6:00 p.m. Lots of people were coming in for takeout orders and several people were dining in for happy hour specials. I spoke to a customer picking up takeout and they said they'd been going there for sushi for 10 years. The night we ate there there was only one waitress. We were told it would be a 20 minute wait. We ended up waiting less. The understaffing did cause a drawback in the neatness of the tables. Which is why I'm giving it 4 stars instead of five. Our table was cleared of dishes but I didn't see anyone wipe it down. 😕 Still, the service was good and the food was great and more importantly, tasted fresh! We ordered a crunchy roll, spider roll, spicy tuna roll, salmon poke roll, and the langostinos roll. Our top three favs were the spicy tuna, the langostinos, and the salmon poke. Overall this was a good place for fresh tasting sushi in the Burbank area and we will keep this one on our list for the next time we're...