Chicken Express — Restaurant in Burleson

I visited the Chicken Express located at 8551 Meadowbrook Blvd., Fort Worth, TX 76120 on Saturday, February 5, 2022. I had ordered the #4 Combo which included one leg, one wing, regular mash, roll, and a fountain drink. When I arrived home several minutes later, I decided to heat my food for a quick sixty (60) SECONDS. Before placing the box into the microwave, I peeled off the receipt that was placed on the top. For some strange reason, my instincts were telling me to stand at the microwave while my food is heating. In less than thirty (30) SECONDS, the chicken express box immediately burst into small flames. I called the restaurant and asked if their boxes are flammable as this should have not happened. Several things went through my mind as to how the box had caught fire inside of my microwave. My microwave is only three (3) years old and I've used the microwave a few times prior to the incident and I'm always cleaning the inside of my microwave because it's just me in the household. I wholeheartedly believe the chicken express box was faulty and/or laced with...

Sweet tea was great! Sadly, customer service earned one star. After waiting in drive through line for more than ten minutes behind two cars, I then paid for my order and waited another five minutes before I was asked to pull around front because my order was still cooking. After waiting another ten minutes I parked and went inside, waited on two employees to finish their personal conversation and was then asked how I could be helped. I asked how much longer it would be before my order was ready, he asked me ‘what order’ and after handing him my receipt he turns to the food prep counter and asks how much longer, cook tells him it’s been up ten minutes…READY FOR TEN MINUTES and the guy walked to an open box on the counter, put the item in the box that contained a now cold dinner roll and corn nuggets, and just turned and handed me the box. He said nothing. No apology. Nothing. But the...

Typically great, but when it's bad it's bad. Last time I was there the fries were not edible. The chicken and the mashed potatoes were room temperature. The time before, everything was hot. The fries were edible but barely. And occasionally in the past their chicken has been way, way too salty. The size of the tenders tends to vary. Sometimes when they're on the small side they will give you and extra one or two which is fair. Sometimes they won't which isn't fair. But if the tenders are large they don't short you or anything, so at least there's that. The sweet iced tea is really good. Drinks are only a buck including tax during the day, but for some reason if you get coke it tastes a little like chicken. Not kidding. It's not terrible but it's a bit odd. Anyway when it's good, it's really good so I keep...