Subway — Restaurant in Burleson

I placed an online order at Subway on 8/14 around 3 PM. When I opened my sandwich, I noticed there were no veggies inside, even though I had added them during the online ordering process. I checked the receipt, and unfortunately, the veggies weren’t listed.

I approached the staff to explain the issue and asked if I could get the veggies added, even offering to pay extra. One of the older employees responded by saying she “can’t guess” what I wanted on the sandwich, which came off as unnecessarily rude and dismissive. I wasn’t asking for a remake, just a side of the missing veggies, but the attitude I was met with was unprofessional.

What bothered me more was that another older employee was nearby listening to the exchange and didn’t step in to help or de-escalate the situation. Although the sandwich was eventually remade, the interaction left a bad impression. I won’t be returning, not just because of the mistake, but because of the way it...

The only reason I gave this 2 stars is because the food was alright besides my bread not being fresh. The young lady with glasses that took my order has 0 customer service. Did not greet me in store. Was aggressive and blunt when asking what I wanted and what on it. She rushed me to check out before my sandwich was even out of the toaster oven…. With no customer behind me or in front of me. Then when trying to check out, I asked about the app and how to pull up the scanner to be able to get my points. She did not care to help me. After asking the other male employee for help, she finally offered to take my phone # to put into her computer to get my points. Like seriously? Employees should know how to properly greet customers, know how to NOT rush customers, and also know the ins / outs of the apps that the company has provided them to know and use!

Won’t be coming back to this location that’s...

I’ve been here twice so far, and the second time was not… great. I had a peculiar person making my sub. They had a trump mask, which isn’t surprising to see (that’s Texas for ya) but still very uncomfortable. They were very strange in the way they handled the food; seemed almost frugal with how little of everything they put on the sub and how slowly they did it (not in like, they’re new and inexperienced, but like they could not care less).

Overall it was clean and no major issues, but minus 2 stars because it was just very uncomfortable (they did not seem friendly, but not overtly rude) and rationed their sub less than what I could get at other locations. I’m new to this specific location and thought I’d give it a try since it’s the nearest and less busy (I never noticed this location until recently) but after my most recent visit, I’ll just deal with the extra miles and go to...