Burleson Pawn — Local services in Burleson

Terrible. As nice as 2 of the people are, the lady that is contacted for problems, Felicia, is a problem, therefore the establishment has problems. They offered a warranty that they called "peace of mind" that gives no peace of mind when the item is not received. The assistant manager confirmed this when she admitted the remote was not available yet the policy does not cover the error of the store. Then she tried to have her employee have me sign that I received the refund to get me out of the store.

She calls her higher up, Felicia, who may be the manager. Felicia lied and said that the receipt shows there is no remote. Caught her in another lie and they still won't refund the "peace of mind" that offers no piece of mind at all. The peace of mind clause that they offered should have covered all items purchased, however, all items that were suppose to be received, that were paid for, the receiver, remote, and sub were not received. At this point, your peace of mind clause is theft, if not returned., After a call to confirm that the remote was just forgotten, and driving back to the store, still, no remote. The item does not come with a remote because they do not have it. With such limited understanding of electronics operations, they offered an aftermarket remote. The peace of mind clause no longer applies because the purchase did not include all items. This is over $4.00, but we are keeping the $4.00 because we do not care about your business, we care about $4.00. So much so, we are going to call the police. They admit to the police that it was their error, however, we are keeping the $4.00 because its our policy.

Is it really a policy to have someone pay for something that they did not receive and not refund the money because you do not have all of the accessories. The customer is not at fault, the business is. I hate writing this because the manager of this location was really nice on the day of the purchase, the day before this happened.

Her assistant manager however, I have a lot to say about her. I will limit it to this statement, look the part. Your employees expect better from you. Next, once you decide that you cannot handle a problem and bring someone else into the issue, be quiet. You have already established you are not capable of handling the issue, so stay out of it. You only escalated the issue by making a phone call and then adding your thoughts.

The Onkyo receiver and sub....The receiver has a bad switch board, just in case they claim they have checked it and try to sell it. The HDMI out switch connector has a short. I was returning it anyway since it did not have the remote.

Lastly, this is for everyone that is still reading. Stop calling the police on black people over a discussion. I was not rude to anyone in your store. I did not threaten anyone, I did not use any profanity. What are you so afraid of? I am very kind to people everyday because I do not know what you are dealing with in your life, and everyone needs their job. The problem exists when people of any race, do not understand, "I'm going to call the police" is a threat to black people. That is the only reason to make the statement, to use it as a threat because you know the possible outcomes.

The officers were awesome. Please Do no give commands to people when it is not necessary. Ask a question. Are we good now....Is there anything else we need to cover... Now that the problem is resolved, are you ready to head out? Don't be your own worse enemy by giving an unnecessary command to someone that is not being a problem for you. The other 2 officers were awesome too.

I love God and respect you because God told me to. Not because of a badge and a weapon. Love your community with respect and not fear. Have a...

I have been to this pawn shop many times. I sometimes just clean stuff out and don’t want to bother with buy sell online, to much trouble. The last 2 times I have been there they just kind of treated me like I had stolen the items. I don’t care most of the time but today was awful. I was only customer when I walked in. 3 people behind counter. A young gentleman started me and then all of the sudden he just moved over and started helping another guy that brought in some high dollar tools and a guy that needed to buy his gun back. The owner was in a bad mood he even stated he would not open on Saturday if it was up to him. He hem hawed about the sander didn’t even undo the cord, I took some jewelry I don’t wear anymore and some binoculars, found them in a tub brand new. He had his glasses on and stated he couldn’t focus them. Instead of handing them to the new girl that could not do much he hands them back to me and asks me to read his small chalkboard out front, I started to read it and the bars on the door were in the way, a bit I had to move my head to the side and I turn back around and he is discussing with the new girl about something on the phone and not even listening to me if you don’t want to buy just say it. The guy buying his gun back almost got out of there without being asked for his carry license the new girl asked him finally. I just thought to myself wow how many times has that happened or not happened The owner is just not friendly or he has never been to me. I won’t be...

If I could have left a review with 0 stars I would have for this place. This place is full of nothing but heartless, soulless, clueless women that have ZERO KNOWLEDGE OR BUSINESS working in pawn shop or with the general public for that matter. I took a Craftsman platinum 190 CC gas Lawnmower to them because my cat was sick and I needed the money to take him to the vet. I had my cat with me in my car Despite that minor detail I still clearly stated to the employee that helped me that yes I wanted to sell the lawn mower I told her I wanted to sell the lawn mower 3 times. She told me that they could give me a $100 for the lawn mower she told me that they could give me a $100 for the lawn mower 5 separate times. Yet when it came down to signing the piece of paper and giving them my license and getting the money the manager informed me that they really could only do 80 even though the lawn mower was in great condition started right up name brand she couldn't go off of her employees word and just give me the $100. If it weren't for my cat needing to go to the vet I would have told them to go to he. If you like being ripped off and told one thing but then given another sure go to this pawn shop but I guarantee you if you actually want some decent money or at least some decent people you really need to find...