Dairy Queen of North Burleson — Restaurant in Burleson

If I could give this place ZERO stars, I would!!! My 7 year old son fell on their warped floors and hit his face on the gate and swelled up pretty quick. I tried to get the managers(Rachel & Tracy) attention to let her know what happened and they looked my way and turned back around since they were dealing with another customer. I didn't have time to wait to be acknowledged by them so I left to rush my child to the ER in case of a concussion. Thankfully he didn't! I went back a couple of days later to get my ice cream my kids and I never received. As well as to speak to Rachel, the manager. First off, she is the rudest lady I've ever met and that's coming from someone that has worked in customer service for over 10 years! Rachel raised her voice in front of customers blaming me for leaving and not giving her time to deal with the customer she was already with. I told her my son was complaining his head hurt and the swelling was way too much and I needed to rush him to the ER. She didn't understand that reasoning and continued to tell me I still should have waited. After I was yelled at, I asked for the owners name John Usher. I tried getting a hold of him with no avail. So either the word was not past along for him to contact me or he just doesn't care. I will never come to this Dairy Queen or the one in Cleburne since they are both ran by John Usher. These people do not care about anyone, but themselves (and making money). I will definitely bad mouth this establishment and their managers due to their incompetence and lack of...

I did not come here as a customer I came here to pick up a Door Dash order. The first young lady that acknowledged me was nice and I told here I was there for a Door Dash order, she advised it would be a couple of minutes. As I am waiting I here a lady in the back, I assume a manager going on and on. She was saying things like "I'm only one person." The other workers seemed afraid to let her know what they needed because she was so snappy. The young lady let her know twice that the Door Dash order was here. She told her to give her a minute she was working on it. When it was ready, she slammed the box on the window counter and said loudly "their is your Door Dash order," The young lady was working on another order so the loud lady decided to bag it up. As she handed it to me and I took my picture of the receipt. I softly asked (because I dont talk loud), how much were the ice cream cakes? My grandson's birthday is next week so I was wondering. She said "what?" I asked again a little louder, then she said it depends on the size you want. So, I said ok. Then she said either $29.99 or $39.99, they are all the same price at this location. She was so harsh that I can't recall which price. The store itself was nice, clean, and in order but the working conditions seemed tense. If she was having a bad day, she should...

It's really a funny experience everytime I come here. I ordered food and 2 Blizzards. I was the only car in the line and another never entered the line the entire time I was waiting for my food.

After getting up to the window and paying the Blizzards, frozen ice cream, were finished in about 45 seconds which was great! However, after giving me the ice creams right away I was asked to pull around and wait for my food. I figured they were making it fresh which probably was the case because the fries were crispy. But... It took 14 minutes from order to delivery. I've worked fastfood before and I know it takes around 4 minutes for fries to cook and about 6 minutes for a fresh burger to cook so I'm not sure why it took twice that long. It's not a labor shortage because there were a bunch of employees walking around in the store and zero customers.

On a side note, the bun on my belt buster was stale and not very appetizing. All the other aspects of the food were good and the customer service wasn't bad, outside of the unusual wait, that's why I'm still giving a 3 star rating.

Just a little feedback. If you're making ice cream with food don't give the customer the ice cream and have them wait for 14 minutes to get their food. The Blizzards were almost melted by the time I got home and...