Papa Johns Pizza — Restaurant in Burlington

Will not order from this location again. As a former employee of Papa John’s I do still order from the local franchise which should speak to the general quality of product and service that you should be able to expect from the area locations.

Today I received a pizza at room temperature but within a reasonable time frame. This is because the pizza was delivered by a DoorDash driver with no pizza bag. When I called the store I was told that there would be no guarantee that a remake pizza wouldn’t arrive in the same fashion. I sat literally stunned in silence for a few seconds and then asked for my money back. The manager, by the name of Zach, then hung up on me. I called back a second time, literally said the words “we can agree to disagree on the situation if you want but I’d like a refund please” and at some point in that sentence Zach hung up on me again.

The restaurant refused to answer my further calls, so I had to drive to the restaurant to secure the refund I asked for twice over the phone. Zach had absolutely no problem giving me that refund in person, by the way. So anyway, now it’s two hours after I ordered a pizza for delivery specifically so I didn’t have to leave the house on my day off, and not only have I left the house, but I have no pizza (because I returned it in person when I asked for my refund).

I recorded the entire in-person interaction, and all phone calls are recorded and can be accessed by ownership. I was accused of yelling over the phone; the recorded interaction will show I did not yell, but I did try to talk over Zach in an attempt to secure my refund. The in-person interaction was uneventful, even though I’m admittedly very upset right now.

I’m incredibly disappointed that this is the location that delivers to me, because now I can’t order Papa John’s for delivery again until/unless I move to a different delivery area. And even though I am a former employee who did not leave on fantastic terms, I will still freely acknowledge that Papa John’s is my favorite chain pizza, and haven’t had this kind of trouble at their other locations including locations operated by the...

I ordered pizza last night. My card was charged $22. I received a confirmation email. After an hour, I called the Hebron store and they had no “record” of my order. I checked my bank account and my card was for sure charged. I had a confirmation email and the manager “marinda” was not helpful at all and told me she couldn’t do anything about it because it’s an online order. I will not order from this location again. No offer to help me or send food that I already paid for. Now I keep calling the 1-800 number which is what “marinda” told me to do and I’ve waited over 30 min with no answer at all. I’ll be filing a complaint and reporting...

I placed the order at 8:38 p.m. and I was waiting for it to be delivered I did not receive a text alert but when I check the app it was not still being delivered and then when I looked at it again it said deliver at like 9:45 I'll talk to the store manager which was very unprofessional and I told her I have no reason to lie on a driver the driver had to been dropped off my food and then decide to hit deliver almost at 10:00 and she was very nasty and very rude and I don't appreciate that when I'm spending my money I will not order nothing else ever again this was September the 16th at 8:38 when I place...