Salvation Coffee Co. — Restaurant in Burlington

Disclaimer This is particular to my experience on Friday May 31st. I was having severe anxiety that morning and my daughter was kind enough to order my coffee online so i could just walk in and grab it. When I got there it was very busy with a large amount Burlington PD officers so I waited at the end of the bar for my drink. After 15 minutes of waiting and no one acknowledging my existence I kindly asked the young man working if he would check on my drink and he very politely did so, he turned the young lady making the drinks with the red curly hair and she pointed to the shelf behind where they were working where he found my drink and she proceeded to rudely and LOUDLY scold me and say you need to tell us you're here and we would've given it to you. The place was packed with people and I grabbed my drink and ran to my car where I proceeded to my car had a panic attack. If she can't interact with people with kindness sure shouldn't be helping the public. I have witnessed her interactions during every visit and she's never nice. I felt so mortified and embarrassed to be yelled at in front of half the police department AND I was late for work and worst of all I had a panic attack, the whole thing my daughter tried to help me avoid by ordering ahead. There are no signs directing anyone what to do when they have a mobile order and no one asked me if I needed help while I awkwardly stood there. I work in customer service and I always try to treat people kindly, you never know what someone is dealing with. I should've said something back to her but I couldn't mentally handle a confrontation. Maybe someone could pass this feedback along to her, a little kindness goes a long way, I'm not a mind reader and didn't know my drink was hiding on a shelf and I didn't deserve her disrespectful treatment. I've been coming there because I want to support our local businesses instead of Starbucks but not at the expense of my...

I have been a regular customer at Salvation Coffee for about a year and a half. I love everything that they make, and as a local student, I often receive gift cards from family members to be able to get myself coffees. Today, I went in and upon paying for my order with my gift card, I was told that it would be empty following this purchase. It was a brand new gift card, and I knew that I had spent less than the balance of the card. I asked the cashier about this, as I knew it was my first time using it, and one of the baristas interjected into the conversation and told me that it was empty, and I must not remember spending it previously. I attempted to communicate that this was not the case, as the gift card was brand new to me, but I was being spoken over and essentially told that this was my mistake and that I was at fault. The barista offered to give me my gift card back to email her the card number so she could see when the money was allegedly spent, but the cashier never gave the card back to me, so I am without it and not able to pursue a solution. I do not write this review to gripe over the small monetary amount in dispute from the gift card. I am writing because the experience was embarrassing, and left a bad taste in my mouth. As a regular customer, I have never experienced anything like this before, and am simply writing to encourage certain members of the staff to practice communication with customers as to prevent a similar situation from occurring...

Regarding the Sara post bashing the owner, I was in the coffee shop, and this was not how it went down. I understand her having the autistic child and all, and god bless him, but it wasn't about one kid being loud and expressing his delight! When the group came in, they were very loud. I have three kids, and if my kids were screaming and acting up, I would have stepped outside until my child calmed down. The owner quietly went up to the group and asked if they could be a little more aware of the volume, but it was done very respectfully. I know all of this happened because they were all behind me. The "Sara" was the one raising her voice and yelling back at him that her child had challenges with threatening comments. Earlier this, "Sara" was the same woman that allowed this boy to sit on a high-top chair, and I literally went over closer to him, hoping that he didn't fall; she mentioned that he was being stubborn and trying to get down by himself, looked like it was an accident waiting to happen. In closing, they talked smack the entire time they stayed, and at the end, the lady threw out the f-bomb in front of the whole crowd screaming who the coffee shop was that she spent the last...