Subway — Restaurant in Burlington

My mother spent 2 hours trying to order sandwiches for us through the app this afternoon, but the app/website kept deleting her cart and order before she could confirm it. I even tried to access the account for her to input what I wanted, but when she opened the app again, it was gone. I talked her through my part of the order, she put it in, then after adding her own food, it all disappeared again. By the time she was in this store's parking lot, she had tried to order our food several times. She went inside to inform the employee/manager of the issue, and found that he barely spoke English. He proceeded to speak to another employee in another language who was even LESS clear when he spoke, and he told her "If you want your food ahead of time, you need to order on the app". She told him again that she tried to, but the app was broken. She dismissed the issue since she was already in the store, and asked if they had cookies in stock, since that was part of our order. The men said yes, they had cookies available. She proceeded to order our sandwiches AGAIN, and when it came to mine, they kept asking her unclear questions about the chicken flatbread. She asked several times for them to slow down because she can't understand thick accents well on account of her hearing. After multiple attempts to understand, she told them to just do whatever they needed to do. At checkout, she asked them if they would be able to honor the 20% discount she was entitled to through the app, since the app was broken and had forced her to come in anyway. The employee said yes, they would be able to honor it. She said okay, and reminded them to include the cookies. The employee then told her they did NOT have cookies in stock, and it would take an hour to make them. This is despite having told her just 3 minutes earlier that they had cookies available. She was upset, but at that point just wanted to leave. He said her total, and she asked if that was with or without the 20% discount that he said he could honor. The employee said she'd have to order online to get that discount. They also did not mark ANY of the sandwiches.

So to summarize: The app is broken. This store has people who cannot speak clearly working the front. The employees lied about having cookies. The employees also lied about being able to honor the discount that was requested due to the app being broken. They did not label the sandwiches.

Overall, this Subway humiliated my mother in front of a group of customers and caused unnecessary stress. They did not honor what they said they would honor, and my mother came home in...

I understand each Subway is independently owned and I'm fine with that, but if you are going to be part of a chain, then certain standards should be consistent.

My fiancé and I just wanted something lighter for dinner, so we thought a sub would work. We looked at the menu online and then went in to order. While we saw Sweet Onion Chicken Teriyaki subs on the online menu, it was NOT listed on the restaurant menu board, so we asked if they had it. The young woman assured us they did indeed. I believe she needs to learn a bit more about the art of being a sandwich maker.

To begin with, our bread was burned. Not one loaf, but ALL the loaves of this particular bread were burned. Not black burned, but enough that the color was very dark and the taste was slightly bitter. Then she took the chicken meat and squirted teriyaki sauce over the meat. That does not make it Teriyaki chicken. My fiancé chose to have his sandwich toasted, which is fine. I chose to just have my meat heated. She made a point of disagreeing with my choice and told me the whole thing should be toasted. I told her again I just wanted the meat to be warmed as I prefer to not have the bread toasted.

Finally, she proceeded to make our sandwiches, but the end product was dry, with not enough sauce, and the taste was unpleasant between the burned bread and the straight teriyaki sauce in glops. It was too aggressive in taste and is NOT the way that sandwich is supposed to be made. Frankly, my opinion is if you are going to say you have an item for consumption, then you had better have it. If you are part of a chain, then you need to adhere to that chain's standards and not put your own spin on it.

We will NOT be patronizing this particular Subway again for these reasons: lack of consistency in chain menu items, argumentative server, general attitude (basically she wanted us in and out as soon ...

We will NEVER return to this Subway location, again, simply due to the very rude treatment that I received not only on the phone by “Tiera” while ordering, but even worse when we picked up our order. If not for my son really wanting “Subway,,” I would have most certainly taken my business elsewhere just because of Tiera’s nasty attitude on the phone and her comment about being at least a 20 minute wait since she’s super busy right now (it was 1:15) and since I’m a phone in order it will have to wait until she finishes with all customers at the counter first! When we arrived (1:35) to pick up our order, which was quickly narrowed down to only 1 sub, I waited in the car as I am a disabled infusion patient and at high risk for exposure to the virus. Then I see a couple walking out WITH their order....neither wearing a mask!!! They were the ONLY other customers, nobody was seated in the business or parked out front of the Subway. I went I side to ask them why they served that couple without masks. I asked for a Manager (was told by Tiera the manager is on vacation, I can leave my name and number). I told her no, I’ll just call corporate. She told me with a smirk they aren’t corporate. So, here I am letting everyone know our experience with THIS Subway. Tiera continued to argue with me and even told me not to come inside just to the phone was because I was harsh. “Hi, I’d like to order a full turkey, lettuce and mayo on lightly toasted Italian)before her big sigh of imposition and as she cut me off in mid-sentence by saying, “Hold on! I have to write all...