Costco Food Court — Restaurant in Burlington

Love the food, but when short staffed, Connie could benefit everyone involved with effective communication. I ordered two pizzas and then went shopping. When I got back, I attempted to ask the status at the pizza pick up window where I was ignored by Connie. Realizing this was a fruitless venture i waited in line where Connie was forced to engage with me. She cut me off after I said 5 words and asked to see my receipt, and said my order was "in the back" and wandered off. When I waited to ask her what that means she went off about being short staffed. I'm not trying to waste your time, I'm trying to figure out the status of my order, and "it's in the back" could mean anything from it's still being prepared to someone just needs to get it and hand it to me.

Connie, I get that the general public are frequently ill tempered and abuse the heck out of retail workers, and I also appreciate that you're working in a stressful fast paced environment with a lack of staffing. But some of us are being polite and merely asking the status of our order in an information vacuum that only you hold the information to. If you had dealt with me at the pizza pick up window or communicated effectively when I forced a communication it would have vastly shortened the whole endeavor and would go a long way towards irritating...

I typically LOVE the Costco food court. I have had nothing but trouble at this location. They are rude every time and don't consider timing at all. I understand it gets busy, but today they poured the ice cream and THEN told me my pizza was running 20 minutes behind. When I asked what I could do to keep the ice cream from melting, she shrugged. This would not have been an issue if they had communicated well and waited to dispense the ice cream until the whole order was ready. She also could have offered to put my ice cream in the freezer OR give me a new one when my pizza was ready. There are a lot of valid options if customer service is an actual priority. I won't be coming back to this location and instead will use the other ones...

Food is good. Customer service doesn’t exist here. They are rude and seem like you paying with cash has over complicated their job and make it known. “I just need to pay for a pizza I ordered on the phone” person behind the counter, “ I have to get through these orders first, you’re going to have to wait.” Yeah probably won’t eat here much again. Cheap food but I’m not going to get yelled at for...