Taco Bell — Restaurant in Burrell Township

My wife had stop for dinner on 2/18/18. She told cashier that she was severely gluten intolerant in which the cashier called the manager over to take her order. He said the only thing they had was a taco salad, but had to switch out the beef for chicken and skip the taco shells and spices.

She ate about half of it, commenting to her friend on how bad it tasted. Her friend said her salad tasted badly and she threw her order away. My wife wanted to bring this matter to someone at the counter, but all personnel was way in back...no one up front, so she left.

By the time she had driven an hour home, her throat had started tightening (a sign that she was having a allergic reaction to the salad) and was feeling queasy stomach wise. When she came into the house she headed straight to the bathroom where she promptly (to put it nicely) expelled everything from both ends all at once.

She tried to call the restaurant to inform the manager of her ordeal, but the listed phone number is that of a fax and she couldn't get through to voice her concern. The manager seemed knowledgeable to gluten free ingredients, just needs to understand that cross-contamination plays a big part in allergic reactions that can ruin a...

I ordered online at 10:00. My husband showed up at 10:20 to pick up the food. He pulled up to the drive thru speaker and no one would answer. So he pulled up to the drive thru window and employees were standing there and looked right at him. They completely ignored my husband and wouldn’t even go to the window. So after about 10 minutes of my husband sitting there they shut the lights off and walk out. Mind you their store hours on the app say 10am-12am. Then I get a notification at about 10:35 that they cancelled my order due to not being open. Okay they couldn’t have said something before then? So I check my bank account to see if they charged me even after canceling my order and they did in fact charge me. So now I can’t even go elsewhere to get something to eat because they just took the last of my money for food that I never received. So I tried to call the restaurant to see what’s going on, I can’t even leave a message. The phone won’t even ring. This is...

arrived here late at night, around 10:41pm. was sad and started to panic after trying the front door and finding it locked. the hours listed on the door said "10pm or later".

luckily the driver of the car suggested we try the "drive through". i scoffed, thinking it was a joke, but it was a good idea. it turns out the "drive through" isn't really a drive through, but a drive AROUND. you drive around the restaurant, and you place an order with a microphone and speaker outside of the restaurant. then you drive around to a window and they hand you the taco bell food after you pay. amazing, and very fast!

the person helping us in the drive-around was fantastic. i've never heard a more soothing voice. everything they said felt gentle. it really put my nerves at ease. thank you, whoever you are!

i got two crunchy spicy potato tacos. they were great. i highly recommend this taco bell--and if you're feeling adventurous, try ordering...