McDonald's — Restaurant in Butler

I am updating my review from 3 stars to 1 and I would give 0 if I could! First of all customer service is beyond tragic. People if you are not good at doing anything just stay at home, don’t spoil somebody else’s food, people are paying for that! Just move your lazy asses and simply do your job as you are supposed to. Once I ordered caramel sundae and I received…I still don’t have any idea what kind of ice drink it was. A few months ago when I got a few things from the drive through the girl forgot to give me the two sundaes I have ordered…okay. Let’s talk about advertisement/food quality. Last time the Filet O fish had a terrible smell and taste. Obviously the fish was frozen for months and the oil that was used wasn’t changed for ages! I just ordered at the drive through McCrispy Chicken which was advertised at the drive through as the picture I have attached on the left. On the picture on the right is what I got. Just plain bread, old piece of chicken, tough as a rubber, again with heavy smell of stale oil and two slices of pickles. I call customer service asking what is exactly in that sandwich and they hang up the phone on me. I call second time with the same question and a woman voice responds “I don’t know”. So if you don’t know may I ask what the hell are you doing there? Get your lazy ass and learn the menu, that is why you are paid for, isn’t it?! I’m fed up facing lazy people every single day and when you need answers or help the only answer you get is “I don’t know”. I will never visit that place ever again, I am not even sure what these positive feedbacks are based on?! Or humans totally lost sense of...

You have a very nice restaurant. Nice and modern with a industrial look and feel to it. None of the looks and modernist compensates for the poor counter service. I prefer to use the walk up counter so I tried. I know you have self service kiosk there but it takes to long to order. So I waited for a couple of minutes with my wife and no one came to the counter to help. I was forced to use the kiosk and use my card when I was going to pay with cash. If it was just me not getting service I would chalk it up to maybe your short handed or very busy. Unfortunately not the case. I watched two other people walk out and an elderly couple wait for awhile before someone helped them at the counter. Another lady with a child needed something and I see the people in the back just looking at them with no offer to help. She wound up asking the lady who was cleaning to help her. To the owner this is not just a half our of bad customer service I witnessed. This is most likely what happens all the time. You do realize not all people have a credit card or the modern mind to use the kiosk. People still need to use the counter. I would like to mention that in NJ you must give a customer with cash the availability to pay with cash. Twice I witnessed in a half hour you failed to do this by ignoring them. This is called...

friendly Staff, Service at the moment of My visit, was good

but if I've been through this once, I've been through it a lot of times at multiple McDonald's across the Country,

If I order a Deluxe Big Breakfast, as it was once titled, & I choose to substitute Poached Egg (round egg as Employees know it), it should be 2.

Read Your menu board carefully, for items on the Big Breakfast, It clearly reads "egg's" (that's plural; MORE than one), so the substitute should be more than one....

Your serving of Scrambled Eggs (folded egg as Your Employees call it) is one serving, yet two eggs in quantity....

Please, be accurate & understand what it is that I'm addressing here....

It's almost as bad when I choose to not get cheese, & substitute Tomato on any given Sandwich, & McDonald's Employees tell Me there will be an upcharge;

if you get an extra slice of cheese, the price for the additional slice is typically higher than one tomato slice.....all that has to be done is modify it on "special order" or modified request....

Still a loyal McDonald's Customer....

Just fix the basics....

I'll take ACCURACY over SPEED of Order Delivery....

Getting it fast, but wrong doesn't do anyone any good....

Remember what Joe Pesci said in Lethal...