Papa Johns Pizza — Restaurant in Butte

We order often from Papa John's however on Oct 27,2023 my son ordered me pizza, chix poppers, and cinnamon bites! The pizza was the wrong kind , and the cinnamon bites were replaced by a cookie. And there was no blue cheese for buffalo chic! I called but sat on hold for over a hr and hung up. Forgot about it . Ordered again Jan 3,2024 again our cinnamon bites turned into a cookie. The box delivered said bites but it was not!!! I called 2 times that night sat over a hour on hold. The next day I called at 3:30 and got a very helpful man who I unloaded on. He said that he was sorry for the inconvenience and my entire order would be refunded, however since I paid cash, he said next time the order was complimentary. I was pleased. Until Jan 8th, we ordered the exact same and by Internet because we tried to do it by phone but was again on hold for over a hour. We put a comment on the section given for any special requests that this was our name , and it was complimentary. The pizza came, but the driver or anyone else , didn't bother to read the note. we called the store manager who basically called me a liar and told me that my name was not on a list for anything. He was exceptionally inappropriately rude. After trying to explain myself to the unreasonable manager and being called a liar I apologized to the driver and told him to please take the pizza back. However the driver left me with the cinnamon bites. That was nice, but given I was just told I was lying about the entire situation, this confused me. So this is papa johns policy for incorrect orders? Ignoring the fact I paid for cinnamon bites 2 times and never got what I paid for . And that they didn't deliver a stuffed crust meat lovers that was paid for on my birthday either. I find it criminal that Papa John's does not deliver what you order and pay for. And then treat you rude for expecting them to...

Took over an hour to deliver pizza was cold and when it arrived pizza had no pepperoni at least 2 slices there should have been toppings in every bite of the pizza wings and breadsticks were good blue cheese for the wings was pretty disgusting to look at checked the dates to.see if it was expired dates were good but blue cheese hadnt been refidgerated so probley went bad did not eat it. Returned the pizza got a refund on the pizza but paid for the wings and the breadsticks manager agreed that quality of the pizza was not to standard he was a super nice guy they got nice people that work there but the quality of the food wasnt as good as it should have been not mad just a little disappointed usually these guys have really good food manager explained that they're some new people that work there and they will be getting better. I sure hope so cause I do like papa John's but goinna wait a couple months before I order from here again and next time I'll just pick the pizza up myself over an hour wait time is just plain silly I could understand if they were busy but they were empty when I arrived to show them my the quality of the pizza...

Ordered delivery to our hotel after a long long day on the road thinking it would be a easy, trouble free way to feed the kids - ordered the stuffed crust pepperoni special along with cheese bread with ranch - order came without the ranch and without pepperoni. They admitted that they didn't see the ranch with the cheese bread but tried to spin some sort of idea that the stuffed crust pepperoni special didn't come with pepperoni unless the customer chose to customize the order and add pepperoni - somehow I think if the pepperoni needed to be specifically added that should have been made clear - maybe not call it pepperoni in the title or use a picture of a stuffed crust pepperoni pizza to illustrate the special? What a rip off! If the kids had wanted a cheese pizza I wouldn't have ordered the pepperoni special, could have spent less and just ordered a...