Cold Stone Creamery — Restaurant in Cañon City

As a DoorDash driver, I picked up an order from this Cold Stone on April 28th. Right as I arrived, the customer messaged requesting no blueberries in their cheesecake ice cream. I immediately told the two employees, but they gave me a pre-made order and claimed there were no blueberries. I checked in my car, there were blueberries. I went back inside politely, showed the message, and asked for a remake. One employee got real nasty about it, but another remade it without issue.

Later, when I called to speak with a manager, the employee that remade the order hung up on me. I returned on May 18th after filing a harassment report on the "remake employee" (she also works at Chili's and has been pointing and snickering at me with other employees) so I went to speak directly with the GM and while I was calmly explaining the situation, a police officer showed up and trespassed me. No explanation was given when I asked for specifics of how I made anyone uncomfortable.

This has now blocked me from accepting orders at this location, cutting into my income in a small market where every delivery counts. Screenshot of the customer’s request is included. Totally unprofessional behavior and...

I took my daughter here for a school reward today! She loved it! She had been once before with her aunt. This was my first visit and I was very pleased. The two girls working were so sweet and very kind. The store was clean. Our order was prepared quickly. They weren't super busy at the time we went and the wait time was not long at all. Plenty of parking space for this little gem of a store. The ambiance was quite nice. Not too loud. There are lots of menu posters to help in making your decision too. I will definitely be coming back to this specialty store. I highly recommend this ice cream creamery...

This Cold Stone is an absolute masterpiece in a cup! The staff here mix up way more than just ice cream—they mix in fun, laughter, and the kind of customer service that makes every visit a treat.

Even though it’s a chain, you can feel the local pride from the owners and workers. They’re the real magic behind the counter, turning a simple scoop into a full-on experience. Whether they’re singing, joking with customers, or piling on the toppings like pros, they make every visit unforgettable. We love our...