Chick-fil-A — Restaurant in Caguas

Date of visit: July 3, 10:00 PM

I was really looking forward to trying the new Chick-fil-A in Caguas, especially being a big fan of their food and service at other locations. Unfortunately, this visit was incredibly disappointing. Despite being open for only two weeks, the drive-thru experience was already chaotic, slow, and poorly managed.

We waited over 15 minutes just to receive one ice cream — which we had to request ourselves, as the employees had no idea what our order was. During that time, it was clear the staff was completely disorganized. They nearly gave us someone else’s order in two separate occasions, and none of the staff seemed aware of what was happening. Worse, we saw several employees laughing and wasting time with no clear leadership, structure, or urgency.

It’s honestly frustrating because Chick-fil-A is known for its fast, friendly, and efficient service — something this location completely lacked. The teams at Humacao and Bayamón set a great example of how a Chick-fil-A should run in Puerto Rico. I hope the Caguas location takes notes and invests in proper staff training and management, because right now, it’s not living up to the...

I ordered for breakfast the #4 wich is the biscuit with egg cheese and meat of preference. Mine was sausage no cheese. Instead ive received a biscuit and a sausage, no scramble egg. The order was super simple. After complaining about the order they ended up giving me the scramble egg on a bowl intead of giving me a new sandwich. One of the waiters was super cool with us and gave me a cookie for all the inconvinience. In others fast food they would have replaced the whole sandwich. Too bad. I hope...

A Grand Opening Done Right! Visiting from Houston, Texas, we noticed the countdown to opening day and were excited to stop by the brand-new Chick-fil-A in Caguas. We made it there on day one, and to say we were impressed is an understatement!

From the exceptional service to the organization, everything ran smoothly—something you don’t always expect on an opening day. Our order was accurate, the food was fresh, and the sweet tea? Absolutely on point!

Huge congratulations to the Chick-fil-A Caguas team on a fantastic grand opening. You’ve set the bar high—we were very pleased and will definitely return when we’re back in town!

Una gran inauguración hecha con excelencia! Estamos de visita desde Houston, Texas, y notamos la cuenta regresiva de 5 días hasta la inauguración. ¡Nos emocionamos mucho al llegar a Chick-fil-A en Caguas justo en su primer día de apertura!

Quedamos muy impresionados con el servicio, la organización y, sobre todo, con la calidad y frescura de la comida. ¡Nuestro pedido fue exacto y todo estuvo delicioso! No esperábamos una experiencia tan buena siendo el primer día, y ¡el té dulce estuvo perfecto!

Muchas felicidades al equipo de Chick-fil-A Caguas por una apertura espectacular. Quedamos muy satisfechos y definitivamente volveremos cuando estemos de nuevo en...