Jet's Pizza — Restaurant in Caledonia Charter Township

Used to love this jets. Actually worked here as a teenager delivering pizzas (about 15 years ago now!) Jets 8 corner pizza has always been my favorite pizza. This jets specifically used to be great. Since I've moved back to Owosso (3ish months ago) both times ordering from this jets was a poor experience. 1st time I did a "text order delivery" bc their website was pushing the service and offering 15% off. Automated text confirming delivery was nowhere even close to what I ordered. Then I called to fix it and the guy on the phone took 15 minutes to type in 1 large pizza and 1 breadstick, seemed very confused on the phone. Ordered again last week, this time just a small 4 corner 2 topping w Cajun Crust extra Cajun. $16 for 4 pieces of pizza first of all is pretty outrageous. Then I got there to pick it up, the Crust wasn't flavored with Cajun. Actually wasn't flavored at all. I went back in after eating the 1st piece and realizing this. Told the girl working at the register. She had me hold on while she grabbed a "manager"? The manager seemed very confused this was not some kind of special order, they literally offer this option for Cajun Crust when you order online or over telephone. She asked me what I wanted her to do. I told her, I just want my pizza with Cajun Crust how I ordered jt. She then asked if I wanted her to sprinkle Cajun on the Crust. I asked "idk, is that how you guys do it when someone orders it?". She replied, no, we bake it on. I said ok, then no, I want it however it is when you guys do it for an order. She then said it'd take 40 mins for a new pizza. There wasn't one single customer in the store, phone didn't ring once, and not 1 pizza going thru the oven. I then told her, I guess if you have liquid butter, put a little in a cup, pour heavy Cajun in that, brush it on the Crust and send it through the oven for a couple minutes. She did that and jt was fine. The lady was nice. It was a training/wrong fit for position issue. The restaurant looked terribly run down and gloomy since I'd been there years ago. If the owners of this jets see this review- I highly suggest you make quick changes and make em immediately or this will be another empty space in the complex its in within the next year or two if quality, cleanliness of facility, and employee knowledge and professionalism...

Did a walk in for a slice of pizza prior to shopping. I'm absolutely ashamed to even have to write this but the place was filthy. The pop coolers behind the service counter, the glass doors literally looked liked they hadn't seen any windex in quite awhile. They were full of grease & hand prints from the employees as no customers can get back there. I don't even want to know what the back of the kitchen looked like. The staff was very pleasant though. This upcoming part is not the stores fault but the franchise owner needs to be aware of this situation as they are paying a high rent there and they can take it up with their landlord. The garbage cans in this plaza were so overflowing there was trash EVERYWHERE. In front of this store there was trash strewn about and all the other stores. This happens ALOT. I'm tired of seeing the garbage everywhere when I come to this plaza. It's a health & safety concern that needs to be addressed. Ps next time I'm at the plaza I'll take pics and do an update so y'all will see what I'm...

Used to be one of the best in town. Now however they are ridgid, inflexible and not up to par with their competition. I was going to order from them tonight but when I went to place the order (which was not as good as their competitors) they wouldnt upgrade the bread to deep dish bread or Triple Cheese Turbo bread even though I was willing to pay extra! This is the second place tonight that dont seem to get that upgrades bring them more $$$$ and therefore a better tip to the driver. Accomodate me and I pass it on.

The coupons are gone from the website too! The specials are for one item pizza's when their competitors offer 3 items Larger Pizza's for the same price sans bread. Another gripe is the special instructions part of the online ordering is gone too! No longer can I tell them to 'burn it' AND deliver to the back door....not enough room....

Our ordering from them has fallen drastically since this time last year and after tonight I see no reason to go back. Hope you've better luck with them than we...