Arby's — Restaurant in California

This Arby's restaurant located at Elk Grove boulevard and highway 99, has been really terrible for me and my wife. This does not represent all of the Arby's restaurants just this one in particular. There is an Arby's restaurant in Yuma Arizona that is excellent in every way. The Arby's in Yuma, is fantastic and every way they can be. They have excellent personal service with a smile, they make sure your order is always correct and they're always happy to make substitutions or add-ons to your order so that you will be happy every time that you're at that location. On the other hand the Arby's in Elk Grove California might just do everything wrong. The location of this Arby's is a new restaurant and maybe they just need to work out the bugs in their personnel. They had signs indicating when they would be open but we tried to be there for opening 5 times before we actually got in. When we finally did get in to try this restaurant for the first time the service was terrible, they got the order completely wrong, and due to the Covid-19, there was no way to get in to talk to any person because the doors were locked. I tried several times to get their attention through all of the windows and doors from the outside. YES And I had to stand in the drive-up window, inline with all of the cars that were waiting to order (the line of cars waiting to go through the drive-up window to order and pick up their food was way too long to have to sit in a hot car and wait longer). I can give you more detail but this story goes on for a long time and doesn't have a good ending, needless to say we won't ever be going back to that place. 🤪😡😠,... That's all I have to...

Food is usually good here. Have had some really bad experiences, but always try again and it's usually better. A one off night. However, since apparently this store doesn't exist in Arby's feedback site, I'll post it here.

This visit, I ordered ahead. I showed up about 15ish minutes after placing the order. I ended up leaving 25minutes after arriving, so 40 minutes in total.

The Man up front, whom I've seen a lot and works hard. I assume he's the manager. Was rushing back and forth, and I can understand that they were probably busy during this time. However, orders kept coming in from the front and drive thru. They were being added to the que, but not being filled with any amount of speed. After some time up front and not getting the items he needed to bag and let guests eat/send them with their food, he went into the back and sent someone else up front.

Food started coming out fast after he went back, but, now there was a line of, at the maximum was 6 guests deep while I was there. The woman he sent up front just ignored everyone in line, putting the items coming out into the bags and just putting them wherever.

I finally got my food and left. I got home and I was missing a good portion of my order. But I'm not going to go back and wait another FOURTY MINUTES to HOPE to get the food I ordered.

Things sped up because of the manager yes, but the woman he sent up front apparently couldn't even put the orders together.

Its disheartening to see, from a customers point of view, everything in the restaraunt literally hinging on a single employee, manager or not.

Whatever they're paying him is probably not...

So, I understand my review is probably going to sound a little bit overboard or dramatized, but that is certainly just how significant my experience was here. The customer service at this location will absolutely blow your mind! I live about an hour and a half away from here, and I came and ordered from this Arby's 3 times over the course of 2 weeks, and each time was exactly the same. The staff go above and beyond to make sure you are taken care of. Not just your typical waiter/host courtesy, no. This was so much more than that. They literally make you feel like a celebrity, like the only and most important person in there, as they go out of their way to cater to you. And it's not just 1 staff member; it's the entire team. I've never had an experience like that, certainly not from a chain "fast food" restaurant. If there is even the slightest wait, you can expect 1-2 staff members profusely apologize for it. Even better, the food reflects their service. Everything is perfectly hot, fresh, and neatly put together. I was even able to fool my husband that the turkey sandwich I got from there came from a classy deli. I cannot say enough good things about this place. I could go on and on, so I think I will definitely leave it at that! If you are in the area, I HIGHLY recommend that everyone tries this place over even your fanciest...