The UPS Store — Local services in Elk Grove

I used to have a mailbox at the Waterman Plaza store until the place changed hands and the new owner was basically insane. Check out their Yelp page for specifics. FTR, that owner only lasted a few months and the new owners reached out to all the customers that the crazy drove away and offered me several months free to return. Perhaps I will return when my box rental is up but only because the Waterman Plaza location is just a couple blocks away and just incredibly convenient. However, I am very, very impressed with the EG Blvd location. There are always numerous employees ready to help and I can get in and get out very quickly. They are all very friendly and helpful. They’ve even offered to help me carry my packages out to the car on several occasions. So far I’ve only received mail at the store but I’ve seen the employees helping other customers with a variety of services and they seem very knowledgeable. The only drawback is the location of the store. As I said, the other store is closer to me and that’s just personal preference, but, it’s on a busy street so it can take a long time to get the chance to turn into the shopping center so I turn in at the light by the Taco Bell and go in through the back way which is faster than waiting through traffic but still a little winding. If you’re looking for a place to send and receive mail I definitely...

I went in to drop of 4 boxes which already had UPS tracking labels since we do have a UPS account. I saw the UPS truck still outside. I walked in and asked the UPS driver if I can just hand him the 4 boxes. There were 2 UPS store employees sitting as well on their phones. The UPS driver just looked at me and did not say a word. I repeated myself, and finally one of the UPS store employees acknowledge me and said I needed to bring it in to get scanned. I told him that I already have our own UPS scan labels, and the boxes did not need it. He said no it needed to be scanned. The UPS driver and the 2 male employees watch me, a 53 year old Asian decent female bring all the boxes in to be scanned. Any boxes brought in to any UPS store which already have your UPS Account Scan does not need to be SCANNED at all. What did I ever do to deserve such a treatment. I felt very discriminated and prejudiced. I am an American, though I have a different skin and color and eyes. I am human and work hard just like you. If UPS stores have this practice anywhere else, then I hope a State or Goverment agencies looked into it. This should not...

I paid to have something shipped to my family before they leave out of town. I asked the customer service rep if overnight is a better option to get since it needs to arrive by Saturday 4/16. He said it should be there by Thursday by the end of the night without the overnight so it's fine. Thursday comes around and I couldn't see the tracking called the store again he said it was shipped through USPS. Which the Customer service rep SHOULD'VE MENTION. When I check the tracking it says it is going to arrive next week! A whole week after I shipped it. Again poor communication. I called the store a guy on the phone said its just an estimate and we cant see when it will actually arrive it's just an estimate. Why didn't anyone say that while I was there! I wouldn't have wasted my time bothering for the shipment I chose! When I asked the guy " so I'm just outta luck?" He says "yeah pretty much." Like what!?! Never...