I absolutely love my Jasmine milk tea with grass jelly from T4! Itâs my go-to spot for delicious drinks and appetizers, and the customer service is usually fantastic. However, my experience today was very disappointing. I ordered online around 4 PM, which is typically a busy time with lots of traffic, but when I arrived at T4, there were no customers. I picked up my order of two drinks and popcorn chicken, but as I was driving home, I discovered that my Jasmine milk tea had no milk, just tea! Accidents happen, but when I returned to the store, the girl named Kate automatically assumed my drink was correct before even looking at it. She asked me about the sweetness level in a way that made it clear she was annoyed and even rolled her eyes at me. Fortunately, the guy who was helping her was very kind. He pointed out that the label indeed said âJasmine MILK teaâ and took my drink to have it remade, apologizing to me multiple times when he really didnât have to. Itâs just disappointing to encounter rudeness in a place Iâve always enjoyed. I didnât even complain, especially given the heat and the traffic. I hope this experience was...
   Read moreWe got a passion fruit tea and milk tea boba, Taiwanese beef noodle, chicken katsu, fried calamari, and sesame balls. While both of the drinks were decent, the food left much to be desired. The flavor of the beef soup wasnât too bad but there was very little broth. It was mostly noodles. Although the beef in traditional beef soup is supposed to be somewhat fatty, ours was almost entirely composed of gristle with very little actual meat. Iâm okay with a little bit of collagen, but I found this much to be completely off-putting. Additionally instead of the usual bok choi, they added carrots and celery and a couple of pieces of cabbage (I think?) - it was basically 95% noodles. The fried calamari was okay but weâre fairly certain it originated from Costcoâs frozen food section. The chicken katsu just tasted like chicken tenders you could get from almost anywhere and the sesame balls might not have been cooked long enough bc they were quite doughy inside. We spent about $65. Verdict: go for the drinks, avoid the food....
   Read morePlace is dope but the best experience I had was a few weeks ago when this mouse ran into the store and sorta camped out where me and my friends were. I quietly alerted the owner or manager or whoever he was about it so as not to alert his customers. I thought, you know, that he would sweep it into a dustpan or something and throw it outside but this guy went and grabbed a broom and smashed this little rodent into another dimension with such savagery and precision that I can only imagine he had been training for this day for his entire life. 10/10...
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