Beach Hut Deli — Restaurant in California

I am super disappointed in both the lack of good service and the food at this location. We ordered a BBQ chicken salad through door dash and it came with no chicken or cheese. I called Bowman location and she said "I'm pretty sure that's not us, we didn't have that order" I said, ok, I guess I'll try the other one. She said "yeah I'll check our system in a bit" why on Earth would that be helpful if we are hanging up the phone? So I call the Dry Creek location and she actually checks her system and confirms that they didn't have the order. I call the Bowman location back and she says "oh yeah that was us. We have a new person and I'm pretty sure they forgot like most of it, sorry" I said ok, can you initiate a new order since you messed it up? "Oh yeah we can. Wait, we're actually out of chicken" This whole thing is ridiculous. We were able to get a refund through doordash, but the fact that their staff didn't think it was necessary to A. Alert the customer they're out of chicken and just sent the salad anyways and Didn't think it was necessary to actually check the door dash system is awful. We are now waiting who knows how long for a new order from the other location, and no guarantee it...

I have to agree with all the five star ⭐️ reviews. From the second I saw this place on Google when my friend suggested we go there. I was like this is right up my alley. 👍🏻 Plenty of parking menu, friendly, funny people, and the food is unbeatable. It must’ve been my lucky 🍀 weekend because I met so many amazing people and cool places.

But how friendly they are to the kids is on a different level. It feels like they went out of their way to make them feel welcome. offered toys stickers cups. I would have a party here and I want to come back very soon . The owner, Mike and his colleagues in the kitchen and the young lady who they just hired at the register are funny and sweet and helpful and go out of their way to assist you. Most importantly, the place is clean. And my husband wanted another sandwich which is not very common because he’s the biggest food 🥘 critic food I’ve ever encountered I’m not jk. 🙉

We have their stickers on our sippy cups, and our lunchboxes and even mom’s face . Can’t wait to come back....

So me and my family decided to get beach hut deli today because our men were working on my moms house so we put in the order online because they weren’t answering the phone and it said pick up was in about 25 minutes. We show up and there are only two girls working in there and they said that they haven’t even started the online order and it would be another 30 minutes. We said that was fine so we went to Tribal Weaver for 30 minutes and then returned. Upon returning we asked if our order was ready and the brunette girl in the back said that she assumed that we didn’t want our order anymore so she refunded it. I am extremely disappointed with the customer service, I believe that you would only cancel an order if the customer requested it. And when we said we talked to the other girl and she said to come back in 30 minutes she just replied oh I didn’t hear that conversation. luckily we were able to get a hold of the other beach hut deli in North Auburn and they had our order ready in...